Lead Solutions Engineer, Strategic

AcuityMD • Boston, MA

18h • $140,000 - $170,000 • Remote

About The Position

As a Solution Engineer at AcuityMD, you will be crucial in driving the sales process by providing technical product expertise, presenting tailored solutions, and ensuring customer success. You will work closely with the Sales team to understand customer requirements and deliver compelling demonstrations of AcuityMD's products. The Solution Engineer will use a consultative approach to understand business and technical requirements and recommend effective strategies for implementing AcuityMD solutions. At AcuityMD, we aim to empower our solution engineers to be strategic partners to our customers and prospects. Our team is committed to developing and maintaining a deep understanding of AcuityMD's products and services while staying current with the latest medical device industry trends. We strive to build and nurture long-term customer relationships by understanding their unique needs. Working closely with cross-functional teams, we collaborate to identify new opportunities, streamline processes, and enhance product offerings. We advocate for the value of data-driven insights, educating customers and prospects on how AcuityMD's platform can transform their businesses. We embody the highest professional, ethical, and integrity standards in all interactions.

Requirements

• 5+ years of experience in the IT industry, with a focus on pre-sales or technical sales roles, ideally including experience at a vertical AI company. MedTech/healthcare IT background is not required; experience across multiple verticals is valued over tenure in a single one. This is a senior-level hire (high P4/low P5).
• Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent relevant experience.
• Strong verbal and written communication skills with a focus on needs analysis, positioning, business justification, and closing techniques.
• Superior presentation and demonstration skills, with the ability to engage with both technical and non-technical audiences.
• Experience working with CRM platforms, AI/ML-driven products, or other relevant enterprise SaaS applications.
• Prior experience collaborating with cross-functional teams, including sales, marketing, product management, engineering, and customer success.
• Self-motivated, flexible, and able to take initiative in a dynamic environment.
• Strong problem-solving skills and the ability to think creatively to develop innovative solutions for customer needs.
• Demonstrated fluency with AI-driven products and the ability to quickly learn and adapt as our AI capabilities evolve.
• Must have an eligible work permit in the USA or Canada to be considered for this position.

Nice To Haves

• Experience working in the MedTech or healthcare industry (not required, experience across multiple verticals, especially other AI-focused companies, is equally valued).
• Familiarity with data analytics, business intelligence tools, and data visualization techniques.
• Knowledge of industry common data sources such as NPI, Medicare claims, PubMed, and ICD/CPT/HCPCS codes.

Responsibilities

• Engage with customers to understand their business challenges, technical landscape, and requirements.
• Develop and present tailored AcuityMD solutions that address customer needs and demonstrate the value of the company’s products and services.
• Collaborate with the Sales team to develop account strategies and drive the sales process.
• Translate customer technical requirements into future-state system designs that show how our solutions integrate into the customer’s existing tech stack.
• Deliver compelling product demonstrations, proofs of concept, and presentations to showcase the value of AcuityMD solutions.
• Respond to technical inquiries, RFIs, and RFPs with functional and technical solutions.
• Provide feedback to the Product, Engineering, and Marketing teams on customer needs, industry trends, and competitive landscape to drive product innovation and improvements.
• Participate in industry events, webinars, and conferences to build brand awareness and showcase AcuityMD’s capabilities.
• Work as a team player by contributing, learning, and sharing new knowledge.
• Up to 30%-40% domestic travel required.

Benefits

• Highly competitive cash compensation
• Equity
• Reimbursements for relevant learning and up-skilling opportunities (Learning Budget)
• Remote work flexibility for employees in the US
• Work-from-home stipend
• Generous time off and flexible hours (Flexible PTO)
• 100% paid health, dental, and vision plans for all employees and 75% paid for dependents
• $1,000 to invest in remote office equipment and WiFi reimbursement (Home Office Stipend)
• Optional Team Retreats
• 8-16 weeks of fully-paid, flexible parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior