Lead GCO/GIO Service Manager
About The Position
The Lead Solution Manager is a senior technology partner supporting McKesson’s General Counsel Organization (GCO) and Global Impact Organization (GIO). This role operates at an enterprise level, translating business strategy into scalable technology solutions and driving a multi-year roadmap aligned to risk management, compliance, and operational excellence. This position sits at the intersection of business and IT, owning solution architecture, portfolio alignment, and service maturity across a complex set of corporate functions including Legal, Compliance & Ethics, Corporate Affairs, Enterprise Quality, and Global Security.
Requirements
- Degree or equivalent and typically requires 10+ years of relevant experience. Less years required if has relevant Master’s or Doctorate qualifications
- 10+ years of experience in IT service management, product management, business relationship management, or business facing IT Architecture roles
- Experience partnering with senior leaders and delivering enterprise technology initiatives
- Ability to translate complex business strategies into actionable technology roadmaps
- Strong ability to communicate complex concepts clearly to senior leadership and influence decisions
- Deep understanding of system integration, data flows, and scalable design
- Strong knowledge of ITSM/ITIL principles, service modeling, and operational governance
Nice To Haves
- Experience supporting Legal, Compliance, Risk, or Corporate Affairs functions
- Knowledge of governance, risk, and compliance (GRC) platforms
- Experience in regulated industries (healthcare, pharma, financial services)
- Advanced degree preferred
Responsibilities
- Define and execute a multi-year technology roadmap aligned to business priorities, regulatory needs, and enterprise standards
- Partner with senior leaders as a trusted advisor; drive alignment between business goals and technology investments
- Lead intake, prioritization, and governance of initiatives to maximize business value and risk mitigation
- Advance service maturity through standardization, service health monitoring, and continuous improvement practices
- Own end-to-end architecture, ensuring scalable, secure, and integrated solutions across the enterprise landscape
- Establish KPIs, monitor service performance, and drive data-informed improvements
- Lead vendor strategy, RFPs, and delivery governance to ensure quality, compliance, and long-term sustainability
Benefits
- Competitive compensation package
- Annual bonus or long-term incentive opportunities may be offered
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
