Lead Solution Engineer - Voice Solutions

Voya Financial

1d • $100,070 - $125,090 • Hybrid

About The Position

The Lead Solutions Engineer – Voice is a senior technical authority responsible for designing, architecting, and guiding the implementation of enterprise-grade voice and unified communications solutions. This role blends deep expertise in Avaya, Microsoft Teams Voice, Genesys, POTS modernization, POTS-in-a-Box solutions, call recording platforms, PBX systems, SBC technologies, and other widely adopted voice technologies. The Lead Solutions Engineer partners closely with customers, sales teams, product owners, and implementation engineers to deliver resilient, scalable, and secure voice architectures that align with business goals. This position serves as the technical thought leader for voice strategy, modernization, migration, and integration across diverse environments.

Requirements

• Carrier circuit order/Management Experience
• Service Provider Carrier Portal TFN routing changes.
• ATT Route It
• Verizon Network Manager
• Bachelor’s Degree in Computer Science, Engineering and/or 5-8 years of professional IT work experience.
• Minimum of 5 years of relevant work experience in the technology tower assigned.
• Deep subject matter expertise in a specific technology stack, possesses additional subject matter expertise in adjacent technology stacks
• Architecture Compliance execution
• Technical domain – industry & Voya SDLC
• Project Management & IT Portfolio Management
• Change Management, Release Management, Incident Management & Problem Management
• Disaster Recovery & Contingency Plan Development
• Supplier Management (per Tower domain)
• Supplier technical architecture requirements & technical architecture designs and plans
• Researching skills
• Collaboration – internal, external teams & business partners
• Business Acumen among LOBs(past, current, future goals, strategies and plans)
• Business relationship management
• Communication & Problem solving skills
• Performance management
• Demand and capacity management

Nice To Haves

• Working in a managed services environment preferred but not required.
• One or more industry certifications preferred.

Responsibilities

• Architect end-to-end voice and unified communications solutions leveraging Avaya, Microsoft Teams Phone, Genesys Cloud/Engage, and hybrid telephony environments.
• Lead technical discovery sessions to assess customer requirements, legacy infrastructure, and modernization opportunities.
• Design and validate solutions involving POTS replacement technologies, POTS-in-a-Box deployments, and analog-to-IP migration strategies.
• Develop call flow designs, dial plans, routing logic, and integration frameworks across PBX, SBC, and cloud voice platforms.
• Provide subject matter expertise on call recording systems, compliance requirements, retention policies, and integration with enterprise voice platforms.
• Oversee SBC architecture including configuration, security hardening, SIP trunking, interoperability testing, and failover design.
• Produce high-quality technical documentation including solution designs, diagrams, migration plans, and implementation guides.
• Collaborate with sales teams to support RFP responses, solution presentations, and customer-facing technical demonstrations.
• Serve as the escalation point for complex voice engineering challenges, troubleshooting, and cross-platform interoperability issues.
• Lead modernization initiatives transitioning customers from legacy TDM/PBX systems to cloud-based or hybrid voice architectures.
• Evaluate emerging voice technologies, industry standards, and vendor roadmaps to guide strategic recommendations.
• Mentor junior engineers and contribute to internal knowledge development, best practices, and engineering standards.
• Ensure all solutions meet enterprise security, compliance, and reliability requirements.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees