Lead Software Engineer

State Farm•Dunwoody, GA

2d•Hybrid

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! HYBRID Qualified candidates must live within a 180-mile radius of a hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment. HUB LOCATIONS: Bloomington, IL; Richardson, TX; Atlanta, GA; or Tempe, AZ SPONSORSHIP: Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity. Grow Your Skills, Grow Your Potential Join our Contact Center Central (C3) SPARK team and play a crucial role in driving innovative solutions that transform data insights into actionable strategies. Our mission is to enhance operational health and efficiency through a centralized toolkit that streamlines representative setup and contact flow configuration. You’ll collaborate with cross-functional teams and business partners to develop cutting-edge analytics and reporting tools using both Amazon-managed services like AWS Connect and custom-built solutions. This role offers the chance to work in a fast-paced, agile environment focused on modernizing contact center operations with cloud technology, directly impacting the quality of service we provide to customers. We are seeking candidates with strong skills in TypeScript, React, Node.js, and AWS to join our team. As a key contributor, you will design and develop dynamic dashboards and interactive reports, build and maintain enterprise-grade web applications, and lead solution design emphasizing performance, usability, and security. You’ll engage in the full software development lifecycle using these modern technologies while championing best practices in agile development, automated testing, and secure coding. This is a unique opportunity to advance your technical skills, collaborate on high-impact projects, and help shape the future of contact center management at State Farm.

Requirements

Experience in software engineering, including design, development, testing, and deployment of enterprise applications with high-quality results
Experience with cloud architecture and engineering, including Git version control, component library usage, and performance optimization
Experience writing clear documentation, including tests and test cases
Experience using AI-assisted development tools (GitHub Copilot) to improve and accelerate results
Ability to work effectively in a collaborative team environment, with good communication skills
Demonstrates ability to create sustainable and resilient solutions that deliver results and drive product quality and innovation.
Strong analytical, problem-solving, and communication skills.
Demonstrates initiative in learning new technologies and contributing to team knowledge through code reviews and collaboration sessions.
Ability to work independently and apply initiative and problem-solving skills.

Nice To Haves

Experience with customer-facing web applications is a positive.
Background in insurance, financial services, or other regulated industries.
Familiarity with executive-level reporting, data visualization, and workflow automation.
Experience with open-source contributions or technical community engagement.
AWS certifications (e.g. Solutions Architect, DevOps Engineer, Data Engineer, Developer) are preferred.
Familiarity with the Amazon Connect Cloud Contact Center platform is a plus.
Experience with AI/ML and Amazon Connect Contact Lens would be a significant advantage.
Knowledge of data streaming, standardization, security, and governance principles.
Strong understanding of Modern Software / Data Architecture, emerging technology trends, and Infrastructure and Platform strategies

Responsibilities

Play a crucial role in driving innovative solutions that transform data insights into actionable strategies.
Enhance operational health and efficiency through a centralized toolkit that streamlines representative setup and contact flow configuration.
Collaborate with cross-functional teams and business partners to develop cutting-edge analytics and reporting tools using both Amazon-managed services like AWS Connect and custom-built solutions.
Work in a fast-paced, agile environment focused on modernizing contact center operations with cloud technology.
Design and develop dynamic dashboards and interactive reports.
Build and maintain enterprise-grade web applications.
Lead solution design emphasizing performance, usability, and security.
Engage in the full software development lifecycle using modern technologies.
Champion best practices in agile development, automated testing, and secure coding.

Benefits

Compensation is based on our standard 38:45-hour work week!
Potential starting salary range: $120,000 - $155,000
Starting salary will be based on skills, background, and experience
High end of the range limited to applicants with significant relevant experience
Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus.
Robust health and wellbeing programs.
State Farm pays most of your healthcare premium.
Multiple healthcare plan options, including a high deductible plan.
All medical plans provide 100% coverage for in-network preventative care.
Access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
Educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
Ability to start a savings account or consider financing through our State Farm Federal Credit Union!
Generous time off policies
Opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days.
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of your salary.