CST)

UnitedHealth Group•Basking Ridge, NJ

1d•$112,700 - $193,200•Remote

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. These represent a significant portion of the day-to-day work and require candidates with strong production operations, incident management, release management, disaster recovery, and service reliability experience.

Requirements

Bachelor's degree in Computer Science or Information Technology or 6+ years of software engineering experience
8+ years of experience in object-oriented programming language JAVA
5+ years’ experience as a lead production support for critical customer-facing applications and services.
3+ years of leading or coordinating P1 and P2 incident response efforts, including war room facilitation and stakeholder communications
3+ years of experience with any one public cloud platform like AWS or Azure or GCP
2+ years of experience with container technologies like Docker and Kubernetes
1+ years of experience with automation and scripting tools such as Python and Bash

Nice To Haves

Excellent communication and interpersonal skills, with the ability to work collaboratively with development teams, stakeholders, and management
Experience in problem-solving skills on complex technical issues and a proactive attitude towards identifying and addressing potential issues
Experience with public cloud platforms, hybrid cloud environments, and migration strategies
Experience with REST API design, micro services, and event driven architecture
Experience with configuration and deployment management tools such as Ansible, Terraform
Experience with configuration and maintenance of services such as load balancers, relational & NoSQL databases, and messaging systems
Experience in monitoring and alerting tools such as Datadog, Prometheus, and Grafana
Experience with incident response and post-mortem analysis
Demonstrated excellent communication and interpersonal skills, with the ability to work collaboratively with development teams, stakeholders, and management

Responsibilities

Lead production support activities for critical customer-facing applications and services.
Coordinate application release activities, deployment planning, implementation execution, and post-release validation.
Manage change requests throughout the approval and implementation lifecycle.
Lead or coordinate P1 and P2 incident response efforts, including war room facilitation and stakeholder communications
Drive Root Cause Analysis (RCA) activities and ensure corrective actions are implemented.
Present incident reviews and service improvement recommendations to leadership teams.
Plan, coordinate, and execute Disaster Recovery (DR) exercises across Stage and Production environments.
Partner with Engineering and DevOps teams to identify and remediate security vulnerabilities and compliance findings.
Coordinate monthly security scanning and remediation activities with QA and partner teams.
Support operational governance activities, including service reviews, PLM reviews, and reliability initiatives.
Maintain CMDB and Configuration Item (CI) documentation and operational records.
Manage operational forecasts, capacity planning, and health service reporting.
Collaborate with third-party vendors and external partners to resolve service requests and production issues.
Review upcoming infrastructure and application changes to ensure operational readiness and risk mitigation.
Support cloud platform operations, including Kubernetes, Kafka, GCP, and HCP Console technologies.
Coordinate onboarding of Kafka topics, event streams, and related data integrations.
Drive continuous improvement initiatives focused on automation, reliability, performance, and operational efficiency.