Lead SOC Analyst

Deepwatch • Tampa, FL

8d • $118,000 - $125,000 • Hybrid

About The Position

Deepwatch is the leader in managed security services, protecting organizations from ever-increasing cyber threats 24/7/365. Powered by Deepwatch’s cloud-based security operations platform, Deepwatch provides the industry’s fastest, most comprehensive detection and automated response to cyber threats together with tailored guidance from dedicated experts to mitigate risk and measurably improve security posture. Hundreds of organizations, from Fortune 100 to mid-sized enterprises, trust Deepwatch to protect their business.
Our core values drive everything we do at Deepwatch, including our approach to tackling tough cyber challenges. We seek out tenacious individuals who are passionate about solving complex problems and protecting our customers. At Deepwatch, every decision, process, and hire is made with a focus on improving our cybersecurity solutions and delivering an exceptional experience for our customers. By embracing our values, we create a culture of excellence that is dedicated to empowering our team members to explore their potential, expand their skill sets, and achieve their career aspirations, which is supported by our unique annual professional development benefit.
Deepwatch recognition includes:
2025, 2024, 2023, 2022 and 2021 Great Place to Work® Certified
2026, 2025, 2024, 2023, 2022 Forbes America's Best Startup Employers
2025 Cybersecurity Breakthrough Award: Managed Security Solution of the Year
2025 CRN Security 100 - Top 20 Endpoint and Managed Security Companies
2024 Military Times Best for Vets Employers
2024 US Department of Labor Hire Vets Gold Award
2024 Cyber Defense Magazine, Global Infosec Awards
2023 LinkedIn Top 50 Startups
2023 InHerSight #1 Cyber Workplace for Women
2023 and 2022 Fortress Cybersecurity Award
Backed by premier investors with >$275 Million in growth capital from Goldman Sachs, Vista Equity Partners, Springcoast, Splunk Ventures, and ABS Capital

Requirements

• 5+ years of experience in Security Operations
• Serve as a technical escalation point, ready to assist the team and customers with complex escalations as needed.
• Identify opportunities for improvement, continuously measuring accuracy and quality of analysis performed.
• Demonstrate a proven ability to collaborate across business units and outside your immediate team to solve problems as necessary.
• Possess comprehensive knowledge of Splunk SIEM, alongside the capability to utilize alternative platforms like Google SecOps or Microsoft Sentinel, ensuring smooth console navigation, optimized query execution for streamlined investigations, and precise alert evaluations.
• Have in-depth understanding of modern EDR tools like CrowdStrike & SentinelOne, email security, and cloud identity platforms.
• A high-level understanding of Adversary Tactics, Techniques, & Procedures (TTP) and MITRE framework
• Advanced knowledge of Event Logging, Triage, and Analysis
• The ability to autonomously perform a complete and thorough triage and incident investigation with the proficiency to pivot to other log sources, cloud systems, or consoles as necessary.
• Hands-on experience utilizing enterprise ticketing systems such as ServiceNow, Jira, or similar case management tools.
• The ability to convey complex event data in an easily digestible manner to internal teams and customers.
• Demonstrate experience working customer SLAs and contract requirements ensuring your team is delivering with quality and efficiency at all times
• Be interested in and able to work remotely from a home office when not at a corporate office
• Pass a pre-employment background check in accordance with applicable laws
• Confirm that they are a U.S. Person as defined by the following: A citizen of the U.S.; A lawful permanent resident of the United States; A person admitted to the United States as a refugee; or A person that has been granted asylum by the United States government.

Nice To Haves

• Preferred Certifications: CISSP, Security X, CySA+, GCSA, GCIH.
• Experience in an MDR or MSSP environment is highly desirable.

Responsibilities

• Mentor and empower the analyst team.
• Serve as the primary point of escalation for complex cases.
• Occasionally step in to detect and respond to high-priority security incidents directly to safeguard customers.
• Take a proactive role in guiding analysts in cybersecurity related education, helping them achieve their goals.
• Take ownership of high-complexity customer security incidents, ensuring that they get timely and comprehensive reports.
• Assist in investigation mentoring, demonstrating efficient ways to pivot within SIEMs, and teaching industry best practices.
• Act as the shift triage expert, identifying the appropriate actions to take throughout critical investigations, customer compromises, and network targeting.
• Participate in projects aimed at improving SOC operations, enhancing customer retention and refining SOPs, customer service, and the quality of life at Deepwatch.
• Collaborate closely with leadership, customer service teams, and product owners to gain insight into new offerings and services.
• Disseminate relevant information to your team through training sessions.
• Leverage our world-class internal business intelligence to extract actionable insights from big-data analysis.
• Act as an additional resource for the Threat Response team when a compromise is discovered or when a customer declares an Incident.
• Engage in peer review sessions to evolve and enhance the analysis quality for ticket escalations.
• Champion the Deepwatch “One Team” core value by actively identifying and advocating for the resolution of challenges, both within your immediate team and across the broader organization.
• Train and mentor analysts acting as a player-coach supporting growth and development.

Benefits

• Medical, dental, vision, and disability insurance
• Flexible Time Off (FTO), 12 company holidays, sick leave and 8-Weeks Paid Parental Leave
• Unique professional development benefits with Annual “development dollars” to support our people growth and development
• Wellness contests and monthly educational programs
• 401(K) retirement program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed