Lead Small to Medium Business Account Executive

Optimum•Muskogee, OK

7d•Onsite

About The Position

The Lead Account Executive at Optimum is responsible for driving revenue by managing client accounts, building relationships and networking within assigned territory to close deals. They act as the primary point of contact and face of Optimum brand between the company and its clients, ensuring customer satisfaction while meeting sales targets. LAE’s have shown they can meet and exceed goals consistently and are ready to train for the next level of leadership.

Requirements

Strong communication and negotiation skills.
Ability to manage multiple accounts and prioritize tasks.
Familiarity with CRM software (e.g., Salesforce).
Goal-oriented and self-motivated.
Own and execute a business plan with full accountability for results.
Proven ability to meet and achieve goals.
Demonstrate a strong drive for personal growth while actively contributing to the growth of the team.
High school diploma or equivalent is required but 2-4 years of college is preferred
A minimum of 8-10 years of field-sales to Small/Medium Businesses with a multi-year success record at Optimum Business Selection by Region Director and SMB Vice President is required
Effective communication, negotiation, and problem-solving skills
Self-motivator with a knack for working independently
Proficient computer and technical skills, that help support the best customer solutions
Must possess and maintain a valid driver’s license in good standing within the state of current residence

Nice To Haves

Sales-centric mindset: A genuine passion for delivering exceptional sales results by achieving sales targets. Ability to empathize with customers, understand their needs, and provide tailored solutions. Strong interpersonal and communication skills to build rapport and establish trust.
Extensive product knowledge: Deep understanding of mobile and fixed-line products and services. Stay current with industry trends, technological advancements, and competitive offerings. Ability to translate technical information into easily understandable terms for customers.
Digital proficiency: Comfortable navigating digital platforms and tools. Proficient in using customer relationship management (CRM) systems, point-of-sale (POS) systems, and other relevant software applications. Ability to adapt to new technologies and embrace digital transformation.

Responsibilities

Prospecting & Lead Generation: Identify potential clients through research, networking, and outreach. Qualify leads and schedule meetings or demos. Work assigned leads and turf. Be the ambassador of assigned turf.
Sales Presentations & Negotiations: Present products and services to prospective clients. Use a consultative approach to create value based on the client’s needs and wants. Negotiate pricing, terms, and contracts to close deals.
Account Management: Maintain strong relationships with existing clients. Upsell or cross-sell additional products/services. Follow orders to completion including Held orders, construction, changes needed from Account Managers.
Pipeline & Forecasting: Manage CRM tools to track opportunities and progress. 50 point day and daily mapping in Salesforce. Provide accurate sales forecasts and reports to management.
Collaboration: Work closely with Operations, Customer Success, Retention, Account Managers, and Regional Sales Managers. Deliver seamless onboarding and exceptional post-sale client satisfaction to earn referrals. Attend Chamber events as needed.
Market & Product Knowledge: Stay updated on industry trends and competitor offerings. Develop a deep understanding of the company’s products and services to clearly communicate their value.
Mentoring: Conduct ride-alongs with new hires as needed to support development and performance growth. Serve as a mentor through the buddy system, providing guidance and support to new team members. Act as the field expert on routing, sales processes, and best practices.
Leadership: Serve as the primary point of contact for team questions, guidance, and support. Act as a supervisory presence in support of the RSM, excluding formal decision-making authority. Provide on-site coaching and peer support during ride-outs as needed. Maintain a positive, solutions-focused attitude during challenging situations. Balance individual performance goals with a strong team-first mindset.