Lead Slot Technician

Bally's Chicago•Evansville, IN

33d•Onsite

About The Position

The Lead Slot Technician will assist with the training and supervision of Slot Technicians, and effectively manage departmental projects such as slot movements, modifications, upgrades, and installations during their shift. This role involves performing routine preventative maintenance, inspecting, troubleshooting, diagnosing, and repairing slot machines and related equipment to ensure constant functionality. The technician will also be responsible for checking and verifying peripheral devices, performing input/output tests, and ensuring the security of all slot equipment and games. Additionally, the position requires responding promptly to the needs of other slot personnel and guests, changing table game layouts, and troubleshooting miscellaneous mechanical devices. A key aspect of this role is providing excellent customer service and maintaining a fun gaming environment, while adhering to Indiana Gaming regulations, company internal controls, policies, and procedures. The work environment includes exposure to secondhand smoke, loud noises, and large crowds, and requires the ability to stand and walk for extended periods.

Requirements

Specific vision abilities include close, distance, color, peripheral vision, depth perception, and ability to adjust focus.
Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
Must be able to stand and walk for prolong periods of time (7+ hours).
Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.

Nice To Haves

Ability to perform input and output tests on slot equipment to verify that all aspects are working properly.
Ability to change all table game layouts.
Ability to troubleshoot any miscellaneous BVs and ancillary mechanical devices including but not limited to ticket redemption units, ATMs, cigarette machines, vending machines and/or jackpot kiosks.
Ability to perform preventative maintenance on table game shufflers, chipper champs, or other associated table games equipment.
Ability to perform general repairs on all equipment related to slots or table games as well as any other associated mechanical equipment.

Responsibilities

Assist with the training of Slot Technicians.
Assist with the supervision of repairs and maintenance of slot machines.
Assist with managing all departmental projects such as slot movements, modifications, upgrades, and installations during the shift.
Perform routine preventative maintenance on all slot equipment as assigned.
Check and verify that all peripheral devices (such as ticket printers and bill acceptors) are up to date and functioning properly.
Perform input and output tests on slot equipment to verify that all aspects are working properly.
Ensure security of all slot equipment and games.
Inspect, troubleshoot, diagnose, and repair slot machine issues to maintain constant functionality of gaming equipment.
Identify all makes, models and manufacturers of all slot cabinets as well as all gaming equipment related to slot machines.
Respond in a timely manner to the needs of other slot personnel and guests.
Change all table game layouts.
Troubleshoot any miscellaneous BVs and ancillary mechanical devices including but not limited to ticket redemption units, ATMs, cigarette machines, vending machines and/or jackpot kiosks.
Perform preventative maintenance on table game shufflers, chipper champs, or other associated table games equipment.
Perform general repairs on all equipment related to slots or table games as well as any other associated mechanical equipment.
Provide great customer service and maintain a fun gaming environment.
Adhere to the Company Service Standards model.
Be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
Perform other duties as assigned.