Lead Site Reliability Engineer, Vice President

Morgan Stanley•New York, NY

10d•$150,000 - $190,000

About The Position

Morgan Stanley is a leading global financial services firm. The WM Product Technology team is seeking a Site Reliability Engineer with a minimum of 10 years of industry experience, preferably in financial IT. This role focuses on delivering exceptional services to minimize production outages, automating deployments, and supporting stable and reliable production systems within the WM Product Technology group. The ideal candidate is passionate about automation, skilled in programming languages like Python, PERL, SHELL, Ruby, JAVA, or C#, and possesses a strong understanding of database concepts, job schedulers, MQ, Web services, and UNIX/LINUX/Windows OS. Experience with debugging applications is also required. We are looking for a strong leader with excellent communication skills, committed to continuous improvement and delivering results. The candidate should be organized, disciplined, detail-oriented, self-motivated, and delivery-focused.

Requirements

Minimum of 10 years of industry experience, preferably working in the financial IT community.
10+ years of experience in a production environment with a solid software development background and understanding of performance tuning, end-to-end troubleshooting, networking fundamentals and appropriate attention to detail.
Ability to focus, provide resolutions for production issues in a high demanding and pressured environment.
10+ years hands-on experience in designing, developing, and implementing technical solutions, or significant experience in deep technical support.
Strong experience in scripting language (Shell scripting, Python, Perl, etc.) and cloud driven development.
Strong database skills with DB2, Sybase or Oracle.
Hands-on experience with Autosys or other batch scheduling software.
Strong experience in Continuous Integration and Continuous Deployment.
Strong experience in environment on demand for both Virtual Machines and containers.
Knowledge and hands-on experience with monitoring tools like Splunk, IP Soft, Sockeye.
Practical experience on Agile Methodology (e.g. Scrum).
Knowledge or experience with automating deployments using Jenkins, Train or Windeploy.
Ability to diagnose technical problems, debug, optimize code, and automate routine tasks.
Hands-on experience in application and database troubleshooting/issue resolution in a fast-paced environment.
Knowledge of Cloud based deployment, security, networking concepts in Azure and AWS.
Excellent communications skills.
Organized, disciplined, detail-oriented, self-motivated, and delivery-focused.

Nice To Haves

Preferably working in the financial IT community.

Responsibilities

Maintain applications by measuring and monitoring availability, latency, and overall system health with a focus on business activities and continuously evaluating cost and TOIL.
Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, capacity planning and launch reviews.
Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity; includes automation for other various operational needs.
Troubleshoot infrastructure issues, reviewing log files, updating documentation, and maintaining a knowledge base with resolutions.
Work closely with the application Development team to understand the platform and create tools/utilities to help with production management.
Work with upstream data providers and upstream consumers, and reduce the amount of escalation to development teams.
Develop scripts and assist with code changes along with operational tasks/activities.
Work closely with Application Development to ensure that the support team has excellent knowledge of the application set, own and maintain support knowledge base and documents.
Use analytical skills to find trends in the environment and drive out problems.
Lead effort to determine improvement areas to stabilize the plant.
Identify risks and work with a sense of urgency, working within a team or independently.
Test and tune network, hardware, and software configurations to maximize performance needs.
Interface with different teams like IT Dev managers, Infrastructure teams and lead as a Subject Matter Expert (SME) for the application(s) supported.
Understand the overall business flow of supported application systems and its interface with clients.
Take ownership and manage production requests, questions, issues and perform Root Cause Analysis for outages/incidents.
Be flexible to provide weekend on call rotation and available for offshore time lead.
Be accountable for the Production Environments as well as the non-Production Environments for the existing GBOT team and be part of 24/7 production support coverage.