Lead Site Reliability Engineer, Platforms

Zoom • San Jose, CA

2d • Hybrid

About The Position

As a Lead Staff Site Reliability Engineer, you will be one of the technical leads for our DevOps Platforms organization. This group is responsible for DevOps Platforms including cloud infrastructure, physical data center orchestration, critical security services, and our Zoom for Government (ZfG) environment. You will be an uber tech lead working across a broad area, defining projects and guiding work across various teams. Your scope of work is wide and you will have the opportunity to improve our datacenter kubernetes infrastructure, our cloud infrastructure, our security posture, and our operation of ZfG environments. Broadly speaking, you are an exemplary SRE and you will guide all of our teams toward SRE best practices (automation, monitoring, infrastructure as code, etc).

Requirements

• 8+ years of SRE or DevOps experience building and operating production infrastructure at scale
• Code proficiently in at least one programming language beyond scripting (e.g., Python, Go, Java)
• Deploy and manage CI/CD pipelines using tools like Git, Jenkins, Argo CD, or JFrog
• Operate cloud infrastructure on AWS, OCI, or similar platforms using Terraform and Kubernetes
• Implement observability solutions with logging and monitoring tools such as ELK, Prometheus, or Grafana
• Communicate complex technical concepts clearly to diverse audiences including security teams, senior leadership, and external auditors
• Participate in on-call rotations and lead incident response to maintain system reliability
• Hold a degree in Computer Science or related field, or equivalent practical experience
• Hold US citizenship, or Greencard status

Nice To Haves

• Experience with security from an SRE perspective
• Experience with Identity security (e.g. IAM, workload identity, zero trust) and tools (e.g. Teleport, Okta)
• Experience operating Government environments and understanding their compliance requirements
• Experience with system design and distributed computing at scale
• Ability to speak Chinese/Mandarin is a plus, but not required

Responsibilities

• Design and scale DevOps platform services including Kubernetes infrastructure, cloud systems, and compliance-ready environments
• Define technical roadmaps and architectural direction for infrastructure automation and security
• Partner with service teams to understand platform needs and deliver solutions that improve reliability and efficiency
• Establish and advocate for SRE best practices including infrastructure as code, monitoring, and incident management
• Mentor team members through design, implementation, and production deployment of complex systems

Benefits

• Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
• Award-winning workplace culture
• Commitment to delivering happiness
• Benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree