Lead Site Reliability Engineer-2

Mastercard•O'fallon, MO

1d•Onsite

About The Position

The role of the Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. We are seeking a highly motivated and experienced Lead Site Reliability Engineer (SRE) to join our growing team. You will play a critical role in ensuring the reliability, scalability, and performance of our Java, Spring Framework applications, supporting essential services that power Mastercard's global operations. As a leader thought leader in your field, you will bring technical expertise, a passion for automation, and the ability to mentor and guide less experienced junior engineers. We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.

Requirements

BS in Computer Science or related field.
Proficiency in Java, Spring Framework, Python, or Go.
Strong DevOps and configuration management skills.
Experience with distributed systems and automation.
Problem-solving, communication, and leadership abilities.
Passion for observability and continuous improvement.
Willingness to learn and collaborate across teams.

Responsibilities

Ensure application health, performance, and capacity; support pre-launch activities.
Design resilient infrastructure, perform root cause analysis, and automate alerts.
Improve service lifecycle, support CI/CD pipelines, and reduce manual intervention.
Analyze platform activities and provide feedback to development teams.
Support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems.
Engage early in the development lifecycle to be more proactive and upfront in the development process.
Proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications.
Focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.
Align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement