Lead Shuttle Driver

Beacon Hill Hospitality•Tampa, FL

29d•Onsite

About The Position

In this exciting new role, you'll serve as a source of supervision for the shuttle bus operation. As Lead Shuttle Driver, you'll balance an exciting mix of direct driving and collaboration with the Site Supervisor. You will pursue the objective of creating a welcoming, efficient and on-time experience for the employees of a busy healthcare facility. When you're not providing technical support by operating shuttles, you'll ensure that your team is efficiently performing tasks in accordance with company policy and procedure. As a true leader, you'll lead by example and do whatever it takes to ensure that customers have an exceptional customer service experience. In this position, it is important that the you maintain a positive attitude and professional appearance at all times. This fast-paced role requires the juggling of multiple duties including those related to operations, staffing, clients and customers.

Requirements

Previous driving experience
Problem solving skills and decision-making ability, but knows when to ask for input and help
Ability to read, understand, and communicate effectively both verbally and on paper
Exceptional customer service skills - maintains a warm, friendly and professional demeanor when working with other employees, patients and visitors.
Must be at least 23 years old for insurance purposes.
Must have and maintain a valid drivers license and clean driving record
Excellent communication skills
Must be able to safely and efficiently operate a passenger van

Nice To Haves

Previous experience with shuttle maintenance is strongly preferred

Responsibilities

Supervise shuttle bus drivers to ensure they follow driver regulations and company policies.
Responsible for monitoring shuttle bus driver's productive whereabouts.
Direct the maintenance of shuttles reported to have technical problems.
Responsible for assisting with safety training programs.
Documents accidents/safety situations, thoroughly working with Account Manager to improve safety.
Ensures all shuttles are following specific regularly scheduled routes, charter routes or responds to requests for unscheduled pickups or drop-offs.
Operates a passenger van safely and efficiently.
Collaborate with Supervisor to manage team schedules and rotations.
Accountable to providing or finding shift coverage in the event of last minute changes.
Ensure all employees are present and at their scheduled post for all shifts (including weekends).
Monitor behavioral and technical performance of Shuttle Team to ensure organizational objectives are met.
Ensure Beacon Hill's service standards are exceeded.
Seek out opportunities to improve operational efficiency.
Participate in the hiring process as required.
Fosters a spirit of teamwork and unity that enables each team member and the team as a whole to succeed.