Lead Unhoused Shelter Coordinator

Downtown San Diego Partnership•San Diego, CA

1d•Onsite

About The Position

The Downtown San Diego Partnership is seeking a highly motivated and compassionate individual to serve as a Shelter Site Coordinator I. This position is responsible for overseeing and coordinating a variety of homeless programs and initiatives within the downtown area. The ideal candidate will possess strong leadership skills, extensive knowledge of homeless issues, and the ability to collaborate with community partners to drive effective solutions and improve the quality of life for individuals experiencing homelessness. The Downtown San Diego Partnership (DSDP) is a nonprofit organization that serves as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. The organization's nearly 300 members, representing a variety of business sectors, are committed to nurturing a Downtown that benefits the entire San Diego region. DSDP also manages several special districts and charitable foundations, including the Property and Business Improvement District (Clean & Safe), which provides essential public services in 275 blocks of Downtown. Through these programs, DSDP has provided enhanced services in maintenance, safety, beautification, and homeless outreach, supported business promotion and retention, and improved the quality of life for Downtown's neighborhoods for over 20 years, with an annual contractual budget of approximately $13 million.

Requirements

3 years minimum (or related experience) of working in social service or homeless programs
Demonstrated experience in directly coaching and case managing clients with supportive services and achieving positive outcomes
Associates / Bachelor's degree in social work, nonprofit management, or a related field
Comprehensive knowledge of homelessness issues, best practices, de-escalation, and evidence-based interventions
Strong leadership skills with the ability to build and maintain partnerships with diverse stakeholders
Excellent communication and public speaking abilities, with the capacity to articulate complex issues to various audiences
Commitment to social justice, equity, and compassion for individuals experiencing homelessness
High emotional intelligence and relationship-building
Highly motivated, proactive, organized, detail-oriented, self-starter and team player
Excited by moving fast, investing deeply in relationships, and working through ambiguity with a quickly evolving organization
Critical and creative thinker, skilled at anticipating the needs of Executives
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint)
Flexibility and adaptability
Strong collaborative and communication skills

Nice To Haves

Experience in Homeless Management Information system preferred
Familiarity with the local community and stakeholders in downtown San Diego is desirable

Responsibilities

Maintain a designated caseload of clients (by assigned row/section)
Conduct weekly one-on-one check-ins with assigned clients and team members
Build relationships and support client goal-setting and progress tracking
Identify needs and connect clients to appropriate services and resources
Document client interactions, progress, and outcomes
Support assigned Shelter Coordinator team to coordinate and manage high need cases
Document community standard violations as needed
Support and manage daily check-in and check-out processes
Monitor shelter operations to ensure safety, compliance, and engagement
Assist with clean-outs, tent set-up/tear down, or new client enrollment
Respond to real-time client needs, concerns, and incidents
Ensure consistent and respectful enforcement of shelter guidelines
Assist clients in accessing housing, employment, healthcare, and benefits
Coordinate with internal teams and external partners
Track referrals and follow up on service connections and outcomes
Support implementation of on-site programming and workshops
Encourage participation and engagement among clients
Assist with logistics and coordination of activities
Participate in daily rotating roles (intake, engagement lead, programming, etc.)
Complete required documentation and data entry
Attend team meetings, trainings, and shift briefings
Support overall team operations and coverage needs
Ensure all parties are apprised of project statuses