Team Lead - Shelter Based

Mental Health America of South Central Kansas•Eastborough, KS

just now•Onsite

About The Position

The Team Lead provides on-site leadership and oversight of daily operations within a shelter-based environment, ensuring a safe, structured, and supportive setting for residents and staff. This role supervises direct care and peer staff, supports service delivery, and ensures compliance with policies and documentation standards. The Team Lead utilizes a person-centered, trauma-informed, and harm reduction approach while promoting a positive team culture and high-quality resident experience.

Requirements

Bachelor’s degree in human services or related field OR equivalent experience required
Experience in behavioral health, shelter-based services, or residential settings required
Strong communication, problem-solving, and decision-making skills
Ability to manage crisis situations and lead teams effectively
Driver Level: Level 1, valid driver's license, reliable transportation, insurance and clean MVR required

Nice To Haves

Prior supervisory or leadership experience preferred

Responsibilities

Provide direct support to consumers, maintaining oversight of operations, safety, and environment
Ensure consistent use of person-centered, trauma-informed, and recovery-oriented practices
Oversee daily shelter functions including intake/orientation, resident routines, activities, and meals
Maintain a clean, safe, and structured environment, ensuring completion of facility checks, safety protocols, and resident expectations
Collaborate with Integrated Care staff, Peers, BHS staff, and partners to ensure coordinated services
Serve as a primary point of contact for staff, residents, and stakeholders during assigned shifts
Facilitate team communication through shift hand-offs, team meetings, and regular updates
Support coordination of care, transitions, and discharge planning
Monitor behavior, safety, and overall functioning within the shelter-based environment
Respond to and lead crisis intervention efforts, including de-escalation and incident management
Identify trends, concerns, or risks and communicate with leadership and care teams
Ensure appropriate incident reporting and follow-up
Model and reinforce person-centered, respectful interactions with residents
Support staff in building positive relationships and engaging residents in services and routines
Promote a welcoming, structured environment that supports dignity, stability, and engagement
Address resident concerns, conflicts, and feedback in a professional and timely manner
Ensure accurate, timely documentation and compliance with agency and regulatory standards
Monitor staff documentation, productivity, and billing requirements, providing coaching as needed
Maintain required logs, reports, schedules, and communication records
Ensure completion of training and adherence to all policies, procedures, and safety standards
Address and escalate staff concerns to Director; foster a positive and accountable team culture
Demonstrates clear, respectful, and professional communication in both verbal and written interactions, with a focus on collaboration and solution-oriented dialogue.
Shares information responsibly and addresses concerns constructively while maintaining a positive, professional demeanor—even in challenging situations.
Effectively manages workload by prioritizing tasks, planning proactively, and addressing challenges to meet deadlines and responsibilities.
Maintains a solution-focused approach and professional composure while balancing competing priorities.
Demonstrates dependability by consistently meeting commitments, deadlines, and responsibilities while taking ownership of work and outcomes.
Acts with integrity, follows through on obligations, and addresses mistakes proactively to support a culture of accountability and trust.
Demonstrates adaptability by embracing new processes, priorities, and organizational changes with resilience and a willingness to learn.
Adjusts work approaches as needed and supports others through change with a constructive, solution-focused mindset.
Demonstrates behaviors aligned with the organization’s mission, values, and professional standards while supporting goals and initiatives through actions and attitude.
Consistently follows policies and ethical guidelines, maintains confidentiality, and contributes to a culture of professionalism, respect, and service.