Lead, Services Account Manager

Sidel Group • Norcross, GA

35d

About The Position

The Lead, Services Account Manager, has the responsibility to lead the sales activities of the organization for a specific geographical area (US and Canada). Define & implement sales strategies to identify potential customers, managing existing customer relationships to deliver budgeted sales and margin target in leading a high-performing team.

Requirements

• Degree in Engineering, Sales, Business, MBA or related field
• Experience in account management (B2B) Sales, Minimum 10 years of experience in sales and territory/business area management, particularly in the packaging solutions.
• Strong communication, negotiation, and problem-solving skills.
• Strong in Business Development, coaching and training and key account management.
• Results-driven, proactive, and self-motivated.
• Analytical mindset with the ability to understand customer needs and market trends.
• Fluent in English
• Willingness to travel within US and occasionally across the Americas region (minimum 30% of the time/ up to 60%).

Nice To Haves

• French, Spanish or Portuguese would be an asset.

Responsibilities

• Lead the implementation and execution of service sales strategies for the assigned scope and the Americas region.
• Ensure budgeted sales and margin targets are met by developing strategic and tactical sales plans based on market potential.
• Lead a high-performing team, fostering professional development and building expertise in service account management.
• Manage the sales forecast process, ensuring accuracy and predictability.
• Build and maintain relationships with key customers, ensuring high standards of service delivery.
• Play a key role in shaping customer experience and satisfaction, positioning Sidel as a trusted partner in the packaging industry.
• Collaborate with other departments (Sales, Technical, HR, TA) to support business objectives.
• Monitor performance metrics and report to senior management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees