Lead Account Manager, Client Services

RXO, Inc. • Phoenix, AZ

2d • $50,000 - $60,000

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Compensation for this role is 50,000-60,000. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. As a Lead Account Manager, Client Services at RXO, you will coordinate with site leadership to provide support for all home delivery services. What your day-to-day will look like: Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports Cultivate positive working relationships with contract carriers and helpers Use route planning software to build efficient delivery routes Handle the dispatch of contract carriers; resolve issues throughout the day as needed Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

Requirements

• 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience
• Bachelor's degree or equivalent related work or military experience
• Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications

Nice To Haves

• Bachelor’s degree in Logistics or Supply Chain Management, or equivalent related work or military experience
• 4-7 years of logistics experience
• 2 years of inventory control and merchandise reconciliation experience
• Solid research, communication and time management skills

Responsibilities

• Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports
• Cultivate positive working relationships with contract carriers and helpers
• Use route planning software to build efficient delivery routes
• Handle the dispatch of contract carriers; resolve issues throughout the day as needed
• Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies
• Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery
• Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations
• Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

Benefits

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees