Account Manager, Client Services-SMB

Corpay • Wichita, KS

11d • Onsite

About The Position

Corpay is currently looking to hire an Account Manager, Client Services SMB within our Corpay Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will own a portfolio of customers and is responsible for maximizing business opportunities, providing premium customer care, and building long-term, trusting business relationships. You will report directly to the Client Services Team Manager and regularly collaborate with other departments.
How We Work
As an Account Manager, Client Services SMB, Corpay will set you up for success by providing:
Assigned workspace in Wichita, KS office
Company-issued equipment
Formal, hands-on training

Requirements

• Excellent verbal and written communication skills are required and presentation skills are preferred.
• Superior interpersonal skills and the ability to communicate and interact with customer contacts at all levels.
• Proactive mindset, ability to think strategically, identify and capitalize on opportunities.
• Must possess strong organizational and analytical skills.
• Proven experience with MS Office including strong Excel is required.
• Strong ability to multi-task and be focused, detail-oriented, self-motivated.
• Ability to work well in a team environment.

Nice To Haves

• Office or hotel front desk experience preferred

Responsibilities

• Serving as the primary point of contact for all matters specific to assigned customers.
• Overseeing all daily activities for assigned customers.
• Expanding and building strong, long-term relationships with primary contacts, key stakeholders, and senior leadership.
• Identifying and nurturing growth opportunities within each assigned customer and communicating those opportunities to a manager.
• Identifying customer objectives and challenges related to savings, average rate, business rules and controls, hotel coverage, process efficiency and convenience, and data visibility (reporting).
• Anticipating, developing, and proposing creative solutions to satisfy the objectives and challenges of assigned customers.
• Identifying and resolving situations within assigned customers that could lead to attrition or inhibit growth.
• Assisting with and participating in customer account reviews with the Contract Holder and/or other staff.
• Consistently providing an elevated level of service that anticipates and fulfills both spoken and unspoken needs of internal and external customers.
• Conducting detailed customer surveys to uncover needs or issues.
• Identifying and securing tax occupancy exemptions where applicable.
• Providing constructive feedback to CLC Management regarding customer issues and concerns.
• Completing assigned monthly goals.
• Performing other duties as assigned.

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed