Lead Serviceability Engineer
About The Position
As an HVAC Serviceability Engineer, you will be responsible for championing serviceability requirements throughout every stage of our product lifecycle. You’ll work hand-in-hand with product growth teams, quality, manufacturing, and service experts—collaborating to deliver solutions that exceed serviceability standards and deliver outstanding performance for our customers. An ideal candidate excels at integrating the three dimensions of Service Lifecycle Management, driving value for both the business and its customers by maximizing long-term reliability, maintainability, and upgrade potential throughout every stage of the product journey. This role impacts both Smart Services Products and Operations. It will directly report to the Director of Service Operations with a strong dotted line to the Smart Services Products team.
Requirements
- Bachelor’s degree in Mechanical Engineering or related field; or equivalent years of technical experience required.
- 8+ years experience in HVAC system design, service, or related technical roles.
- Strong understanding of HVAC equipment, components, and maintenance processes.
- Proven ability to influence cross-functional teams without formal authority
- Sound project management, analysis, problem resolution, team building, judgment and decision-making skills
- Outstanding communication and teamwork abilities.
- Experience working within a complex organization that spans many functions and geographies
- Must be able to travel 5% - 10% of the time
Nice To Haves
- Experience or knowledge of regulatory standards (ASHRAE, AHRI, UL, etc.) is a plus.
Responsibilities
- Leverage deep expertise in serviceability to support Product Growth Teams (PGTs) across all phases of the product lifecycle in three key dimensions: Serviceability: Ensuring products are designed for safe, efficient, and straightforward repair and maintenance. Serviceable: Parts availability throughout the customer’s expected lifecycle to facilitate ongoing repairs and maintenance. Services: Support Smart Services Product PGTs to develop and grow our Service offerings to upgrade and maintain products throughout every stage of the product journey
- Work with product growth teams (PGTs) and our quality organization to incorporate service-friendly features into HVAC systems, ensuring ease of maintenance and repair. Represent Services on PGTs in supporting their product life cycle management initiatives.
- Provide serviceability expertise to Smart Services PGT’s in offering field upgrades and custom specials.
- Partner with Technical Support teams and field technicians to provide guidance to PGTs that address those serviceability challenges.
- Collaborate with PGTs in the development and review of service manuals, maintenance guides, and training materials to ensure clear and accurate service information.
- Conduct field visits to observe installations, maintenance, and repair activities. Gather feedback and identify design improvements. Lead efforts to integrate services, serviceable and serviceability
- Product lifecycle expert to drive upgrade or parts strategy for each product offering with the PGT’s.
- Conduct service technician needs assessments in collaboration with PGTs, and other key stakeholders like quality, to identify high impact areas for NPD serviceability improvements. This may include analyzing service records and warranty claims to identify common issues and propose design changes that improve reliability and reduce service time.
- Partner with PGTs to implement design changes and improvements. Liaise with Quality, Manufacturing, and Customer Support teams to ensure serviceability standards are met. Lead Field Service Council to ensure field feedback is being acted on appropriately.
- Ensure all serviceability aspects comply with industry standards, regulations, and company policies.
- Partner with regional offices and engineering for after-market specialty tool needs and engage with engineering on NPD standard work to ensure service tools are addressed during the product design phase
Benefits
- Health insurance
- Holistic wellness programs with generous incentives
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- 15 vacation days
- 9 paid holidays
- 3 floating holidays
- Sick leave
- Additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support
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What This Job Offers
Job Type
Full-time
Career Level
Senior
