Lead Service Technician

NORLEE INVESTMENTS LLC•Jacksonville, FL

7d•Onsite

About The Position

The Lead Service Technician is responsible for inspecting, maintaining, troubleshooting, and repairing electrical systems and equipment in the field. This role responds to service requests, performs routine and emergency repairs, supports equipment upgrades, and identifies and reports potential system design issues to ensure safe, reliable, and efficient equipment operation. Must be flexible to work some night shifts as needed.

Requirements

Minimum of three years of combined experience in residential, commercial, and repair work, or possess equivalent relevant experience.
Demonstrated experience troubleshooting electrical systems and equipment, diagnosing issues efficiently, and implementing effective repairs.
Prior experience communicating directly with customers — explaining technical issues, repair options, and job outcomes in a clear and professional manner.
Capable of managing multiple tasks efficiently, including handling materials and organizing job site needs.
A valid, clean driver's license is essential for travel to various job sites.
Strong written and verbal communication skills are required.
Proven experience using hand and power tools, soldering equipment, and fault-testing instruments.
A solid understanding of the National Electrical Code (NEC) and applicable building codes is also necessary.
Basic mathematical skills, including the ability to perform addition, subtraction, multiplication, and division with whole numbers, fractions, and decimals.
Familiarity with basic mobile apps, time entry systems, and electronic work order platforms is beneficial.
Ability to read and interpret technical documents, such as operating instructions, safety rules, and procedure manuals.

Nice To Haves

Completion of an accredited electrical apprenticeship program is preferred.
Familiarity with electronic work order systems for documenting job details, parts, and labor is also preferred.

Responsibilities

Troubleshoot, diagnose, and repair electrical systems and equipment in the field.
Respond to service calls, including emergency and on-call requests, in a fast-paced environment.
Perform routine maintenance, equipment upgrades, and corrective repairs.
Read and interpret electrical schematics, blueprints, specifications, and technical documents.
Accurately document service activities, materials, training, and expenses using electronic work order systems.
Complete and close out electronic work orders in a timely and accurate manner, ensuring all job details, parts used, and labor hours are properly recorded.
Maintain clear communication with the department manager regarding field activities and service issues.
Communicate directly and professionally with customers to explain diagnoses, repair options, and completed work in clear, understandable terms.
Educate customers on equipment operation, electrical system maintenance, and safety practices.
Identify and report potential electrical system design or performance issues.
Perform other duties as assigned.