Lead, Service Tech - PHC

Lincare•Phoenix, AZ

18h•Onsite

About The Position

This role involves completing home safety evaluations and patient/caregiver education related to ordered equipment and supplies. The position requires performing equipment setup, orientation, and demonstration of safe operation and use of HME. Additionally, the role includes assisting with general warehouse duties such as stocking, inventory rotation, receiving, shipping, and processing equipment and supplies. Ensuring courteous and efficient service to patients and referral sources, maintaining regulatory compliance (FDA, ACHC, DOT, HIPPA), and delivering/setting up DME equipment with patient instruction are key responsibilities. The role also involves loading/unloading DME, oxygen, and medical supplies, cleaning and testing equipment, assisting with warehouse inventory, and ensuring routine vehicle maintenance. Supervisory duties include assisting with hiring, coaching, performance appraisals, disciplining staff, and daily supervision of departmental staff. The position requires being on-call and working holidays on a rotation crew.

Requirements

Must have a valid driver's license with a good driving record
Must have a working knowledge of the delivery service area and route planning
Familiar with safe handling and transport of compressed medical gas
Must possess strong organizational and time management skills
Must be available to work flexible hours and rotate on-call responsibilities
Must have excellent verbal communication skills
Should have knowledge of Word Processing Software and ability to use mobile devices such as a smart phone

Nice To Haves

High school diploma or GED equivalency preferred
Previous delivery and/or warehouse experience preferred

Responsibilities

Completes appropriate home safety evaluation and patient/caregiver education related to ordered equipment and supplies
Performs equipment setup, orientation, and demonstration of the safe operation and use of HME
Assists in general warehouse duties such as stocking, rotating inventory, receiving, shipping, and processing equipment and supplies
Ensures courteous and efficient service is provided daily to patient base and referral sources
Ensures proper regulatory compliance is maintained as it pertains to FDA, ACHC, DOT, and HIPPA
Delivers and sets up DME equipment and instructs patients on the basic use
Loads and unloads DME equipment, oxygen, and medical supplies onto delivery truck and ensures it's properly secured and organized
Cleans and function tests all incoming dirty equipment as needed and assists with ordering and stocking of warehouse equipment and supplies
Ensures all routine vehicle maintenance is scheduled and performed as outlined by DOT Polices
Assists with hiring, coaching, performance appraisals, and disciplining of subordinate staff
Assists with daily supervision of departmental staff
Work ON-Call & Holidays (rotation crew)