Lead Service Specialist/Receptionist

K2 Services•Los Angeles, CA

32d•$28•Onsite

About The Position

The Lead Service Specialist/Receptionist provides exceptional client service and administrative support within a professional law firm environment. This position serves as the primary point of contact for attorneys, staff, clients, and visitors while supporting reception, hospitality, print and copy services, mail processing, shipping, conference room support, and facilities coordination. This position operates in a one-person office services environment and must be capable of independently managing daily office operations while maintaining exceptional client service standards.

Requirements

High School Diploma or equivalent required.
Minimum two years of experience in reception, office services, hospitality, administrative support, or customer service.
Demonstrated ability to work independently and exercise sound judgement with minimal supervision.
Strong customer service and communication skills.
Proficiency with Microsoft Office applications.
Ability to manage multiple priorities with minimal supervision.
Strong organizational skills and attention to detail

Nice To Haves

Experience in a legal or professional services environment preferred.

Responsibilities

Greet and assist attorneys, staff, clients, visitors, and vendors in a professional and welcoming manner.
Manage front desk and reception operations, including answering and directing incoming calls.
Coordinate visitor arrivals and maintain office security procedures.
Coordinate frequent individual lunch orders for staff, including order placement, delivery tracking, and timely distribution to support client and office operations.
Process copy, print, scan, and document production requests.
Perform document finishing services, including binding, tabbing, assembly, and quality control.
Process incoming and outgoing mail, courier deliveries, FedEx, UPS, and USPS shipments.
Prepare shipping documentation and maintain delivery tracking records.
Set up and maintain conference rooms for meetings, events, and client functions.
Coordinate hospitality services, including food and beverage support.
Maintain office supply, hospitality, and inventory levels.
Conduct routine office inspections and coordinate facilities-related service requests.
Monitor shared service inboxes and respond to requests in a timely manner.
Support special projects and other administrative assignments as needed.
Follow all client, company, and building policies and procedures.