Lead Service Engineer - Software & Digital Solutions

Hackensack Meridian Health•Houston, TX

1d•Onsite

About The Position

HMH is a leading provider of drilling solutions, offering a wide range of products and services designed to be the safest and most efficient in the industry. HMH is a frontrunner in developing and providing automation and digital solutions for drilling customers to support their endeavor to improve efficiency and environmental footprint. With offices in 16 countries across five continents, HMH maintains a strong global presence. HMH values its employees, offering exciting job opportunities for growth and professional development. In addition to competitive pay and benefits, employees join a casual and inclusive work environment based on respect, where they can expect to join a knowledgeable, global team that helps each other succeed.

Requirements

Engineering degree in Automation and Control, Electrical, Mechatronics, Computer Engineering, or equivalent.
Strong knowledge of Siemens PLCs, SIMATIC Manager, TIA Portal, industrial networks, instrumentation, CIMPLICITY, motors, and variable-frequency drives.
Strong technical analysis, documentation, planning, risk-management, and cross-functional coordination skills.
Experience with Drilling and Pressure Control Equipment.
Must be legally authorized to work in the United States on a full-time basis, now or in the future, without employer sponsorship for employment visa status.

Responsibilities

Ensure bids are technically viable, realistically estimated, and supported by documented assumptions, risks, and mitigation actions.
Work with Product and Application Engineering on upgrade development, design reviews, testing, deployment readiness, and CCN handling.
Act as the technical focal point for field deployment, providing complete installation and commissioning work packages, prerequisites, test procedures, backups, and field-team briefings.
Provide second-line technical support for complex installed-base issues, including evidence-based troubleshooting, specialist coordination, RCA support, and recurrence prevention.
Drive continuous improvement by converting project experience into improved work instructions, estimates, testing methods, training, and lessons learned.
Provide offshore or on-site technical assistance when required.
Support the department on activities related to mechanical and hydraulic domain applied in HMH equipment portfolio.
Contribute to support peers and other department activities as indicated by line manager.