Lead Service Attendant - 90348560 - Boston

Amtrak•Boston, MA

2d•Onsite

About The Position

The Lead Service Attendant (LSA) is primarily responsible for creating a welcoming atmosphere of hospitability for Amtrak passengers that results in exceeding customer expectations. The LSA works in a fast-paced environment onboard trains, coordinating work and supervising a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers. They maintain the cleanliness of the rail car interior, ensuring compliance with FDA and Amtrak Service Standards requirements. The role requires functioning independently while simultaneously supporting the service staff, utilizing superior interpersonal skills to communicate clearly and effectively with passengers and crew to ensure employee and customer satisfaction in both ideal and off-schedule conditions. Responsibilities include ensuring safe practices and meeting sanitation standards during all segments of service, managing the security, sale, safe handling, and accounting of food and beverage products, strictly complying with cash and credit transaction handling procedures, and protecting Amtrak funds. The LSA must adhere to uniform and grooming requirements and prepare associated paperwork, utilizing a cash register or similar point of sale device and following established accounting procedures.

Requirements

Must have some experience in a customer service or similar public contact role exhibiting responsibility, initiative, physical coordination, problem-solving, creativity, and leadership characteristics.
Work experience must demonstrate strong, clear and effective verbal communication and interpersonal skills, professionalism, and a customer-friendly demeanor.
Must have satisfactory attendance and safe work record.
High school diploma or GED Required.
Must be at least 21 years of age upon completion of classroom training (due to service of alcoholic beverages).
Be able to lift 50lbs.
Be able to work while standing for long periods of time.
Be able to work a variety of hours and days off, including up to six to eight days away from home crew base.
Demonstrate a friendly, outgoing, and courteous disposition.
Must have prior satisfactory work performance.

Nice To Haves

Prior experience working in a team service environment.
Some experience in a food/beverage environment, restaurant, travel, and/or hospitality industries.

Responsibilities

Works in a fast-paced environment onboard trains.
Coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers.
Maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements.
Functions independently while simultaneously supporting the service staff.
Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to ensure employee and customer satisfaction in both ideal and off-schedule conditions.
Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs.
Responsible for the security, sale, safe handling and accounting of food and beverage products.
Strictly complies with cash and credit transaction handling procedures and protects Amtrak funds.
Adheres to uniform and grooming requirements.
Prepares associated paperwork.
Utilizes a cash register or similar point of sale device and follows established accounting procedures.