Lead Service Associate 7am-3:30pm M-F

UPS•Stead, NV

21h•Onsite

About The Position

This role is for a Healthcare Lead Service Associate within a Fortune Global 500 organization. The primary responsibilities involve order fulfillment for priority healthcare products, including receiving, stocking, picking, packing, and shipping. The role also includes customer service support. Healthcare team members play a crucial role in handling medical devices, testing equipment, and pharmaceuticals. The Lead Service Associate will coordinate with supervisors on warehouse activities and performance, ensuring efficiency and accuracy. This position requires working in various environments, including ambient, refrigerated, and freezer spaces, and utilizing Material Handling Equipment (MHE) and radio frequency (RF) scanners. The role involves performing tasks with a high level of accuracy and minimal supervision, using a computer-based warehouse management system (WMS). Ensuring transaction accuracy, safety, and quality compliance are key. The position requires the legal right to work in the U.S. and successful completion of a background check and drug screen. This is a permanent position.

Requirements

The ability to lift up to 70 lbs
Legal right to work in the U.S.
Successful completion of background check and a drug screen is required.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

Coordinates with supervisor on all warehouse activities and performance.
Utilize various pieces of Material Handling Equipment (MHE) including pallet movers, stand up forklifts, high lift reach trucks, and order pickers at heights up to 28 feet.
Utilize radio frequency (RF) scanners to electronically perform warehouse activities.
Performs all tasks using defined job processes with a high level of accuracy with minimal supervision.
Utilize computer-based warehouse management system (WMS) to perform all warehouse activities including outbound process, inbound process and inventory control.
Ensure transaction accuracy along with safety and quality compliance.
Works in a variety of environments to include temperatures in the ambient warehouse, refrigerated storage spaces, or freezer spaces.
Performs manual work that requires advanced skills typically gained through a combination of training and considerable on-the-job experience.
Acts as a lead, coordinating and checking the work of others – but not as a supervisor.
Works autonomously within established procedures and practices.
Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
Supports business products by collaborating with vendors, customers, and other internal support groups.
Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc.
Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives.
Responsible for retaining and strengthening customer relationships which may include face to face customer service.
Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation.
May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.