Lead Server ($10/hour + Tips)

Trailborn Hotel Management LLC•Highlands, NC

1d•Onsite

About The Position

The Lead Server provides front-of-house leadership and operational support to ensure exceptional guest experiences and efficient service execution. In the absence of the Food & Beverage Manager, Supervisor, or Executive Chef, this role assumes responsibility for guiding FOH staff, maintaining service standards, and supporting daily operations. The Lead Server also oversees server checkouts, ensures completion of side work, and leads training initiatives to promote consistency, compliance, and team development. We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.

Requirements

Meets minimum legal age to serve alcoholic beverages.
TIPS certification (or ability to obtain within 90 days of hire).
Strong attention to detail, commitment to quality, and ability to follow directions thoroughly.
Excellent communication skills in English (verbal, non-verbal, and written).
Ability to perform basic arithmetic and handle POS transactions accurately.
Professional demeanor with a positive attitude and strong work ethic.
Ability to remain calm, prioritize tasks, and solve problems effectively in a fast-paced environment.
Ability to maintain confidentiality of guest and company information.

Nice To Haves

Previous experience as a restaurant or banquet server in a high-volume setting.
Prior leadership or training experience.
Knowledge of basic cocktails, wine varietals, and beverage service standards.
Strong teamwork skills and ability to work with minimal supervision.
Well-organized and able to multitask while staying focused.

Responsibilities

Act as the FOH leader on duty in the absence of management, ensuring smooth and efficient service operations.
Serve as a point of contact for FOH team members, providing direction, support, and real-time problem-solving.
Verify completion of all assigned side work and ensure FOH areas meet cleanliness and organization standards.
Lead onboarding and training for new servers, including systems and service standards.
Maintain thorough knowledge of the menu, ingredients, alcoholic and non-alcoholic beverage offerings, correct glassware, and garnishes.
Greet, welcome, and acknowledge guests in accordance with company standards.
Set tables according to service standards and maintain cleanliness of work areas, china, glassware, and equipment throughout the shift.
Serve food and alcoholic beverages to guests, answer menu and beverage questions, and process orders in the POS system promptly.
Communicate special requests, allergies, and dietary needs to the kitchen accurately.
Check in with guests during service to ensure satisfaction; anticipate and address service needs.
Accurately present checks, process payments, and thank guests with genuine appreciation.
Maintain knowledge and proper use of equipment, including cleaning procedures; operate equipment only as intended.
Communicate with the kitchen on menu questions, product availability, wait times, and order changes.
Assist team members by running food, bussing tables, and restocking when possible.
Maintain a clean, professional uniform and appearance at all times.
Adhere to quality, safety, and service standards at all times.