Lead Server

Discovery Land Company•Nashville, TN

9d•Onsite

About The Position

Troubadour Golf & Field Club is seeking a Lead Server to join the Food and Beverage Service Department. The Lead Server serves as the team leader for the service staff and leads by example in excellent customer service, extensive knowledge of food and beverage pairings. The Lead Server partners with Food and Beverage Leadership to oversee efficient operations of dining locations and in this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Requirements

High school diploma or equivalent.
Proven leadership skills in Food and Beverage operations at a high end or luxury resort, restaurant, or private club.
Two (2) to three (3) years of previous bartending experience, preferably in a fast paced, luxury restaurant, resort, or private club.
Knowledge of HACCP & local food safety standards; possesses or can obtain State Food Safety Certificate.
Robust knowledgeable of wines and beverage.
A passion for trends within the liquor community and think creatively about new drinks or menu items the bar may develop.
Extraordinary attention to detail, quality and service.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
Long hours may be required due to business demands.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Ability to read, write, speak, and understand English; additional languages preferred.
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Responsibilities

Oversee dining room service staff to ensure staff provides exceptional service and communication at all times with members / guests and team members.
Greet all guests and members politely and promptly, proactively anticipate needs to enhance experience, demonstrate sense of urgency for responding to guest needs during all interactions.
Partner with Food & Beverage and Culinary Leadership to create beverage an outstanding experiences for members and guests.
Supervise and train service staff on on SOPs of the Food & Beverage operation, including preparing and delivering drinks, handling food, entering orders into the POS, and bar set up and break down.
Present extensive knowledge of all bar menu items and ingredients, make recommendations based upon preferences or food pairings, including wine knowledge.
Thorough understanding of all menu items and daily specials, be attentive to food allergies and special menu requests.
Enter all transactions accordingly into POS system, issue accurate checks, and close sales timely and according to policies and procedures.
Maintain cleanliness and organization of the dining room and storage areas at all times, complete daily stocking and opening / closing procedures, monitor expiration of perishable items, and adhere to food safety standards.
Any other duties as assigned.