Lead Server - Hotel Bend

Oxford Suites & Hotels•Bend, OR

12d•Onsite

About The Position

The Lead Server at one of Oxford’s luxury or boutique-style hotels is responsible for greeting guests, taking orders, serving food and beverages, and ensuring guest satisfaction throughout their dining experience. The Lead Server also supports team operations, upholds luxury service standards, and provides guidance to fellow servers as needed. The Lead Server plays a key role in striving to meet and exceed Four-Star service standards delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

Requirements

Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to list 30 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside in a variety of weather conditions

Nice To Haves

High School Diploma or GED preferred
Food handler’s license and liquor server permits as required by state law (or ability to obtain)
3+ year Previous food & beverage experience preferred
Previous hospitality experience preferred

Responsibilities

Attending to guests' needs, responding to their inquiries, and immediately addressing their dining concerns
Anticipate guest needs and provide proactive, intuitive service
Ensure the timely and accurate serving of orders and other additional services to achieve the upmost guest experience
Maintain knowledge of menu and restaurant specials, giving expert-level recommendations
Take guest orders and input orders accurately into the POS system, clarify meal requirements, allergies, dietary needs and special requests with the guest and culinary team
Provide hands on training at the direction of leadership
Provide feedback on areas of success or need for improvement in daily operations
Perform the cleanup and sanitization of the dining area
Ensure that food and alcohol service regulations are being followed
Assist with food service throughout banquet functions to ensure quality of service and product as needed
Ensure that the servers are prepared for their shift and may lead stand up
Assist with inventory control, ordering and execution of banquets
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures.
Be knowledgeable about and able to respond to emergency situations.
Report any maintenance repairs needed immediately to their supervisor or General Manager.
Greet guests warmly and professionally, creating a welcoming and elegant atmosphere.
Communicate clearly and effectively with guests and kitchen staff
Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
Assist with guest recovery efforts in the absence of management or supervisory team
Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests
Serve as a role model for Front of House staff
Complete a daily activity log with pertinent shift information for co-workers and leadership team
Communicate effectively with all hotel staff to ensure smooth delivery of services
Obtain sales leads for the sales department
Adhere to attendance policies and maintain regular availability for scheduled shifts
Other Hotel related duties as assigned