Full-Time Lead Server | Senior Living

Frasier•Boulder, CO

7d•Onsite

About The Position

This role involves performing all core wait staff duties while also providing day-to-day leadership and support to the dining service team. The Lead Server helps ensure smooth meal service, models service standards, and serves as a resource for teammates, especially when a manager or supervisor is not present. Frasier is a nonprofit 501(c)(3) Life Plan retirement community rooted in Boulder since 1960, with a mission to build community that inspires and celebrates life. They foster community, cultivate curiosity, inspire excellence, and lead with respect and accountability.

Requirements

Strong customer service and interpersonal skills.
Clear, respectful communication with residents, guests, and team members.
Strong organization, attention to detail, and follow through.
Ability to remain calm and focused in a fast-paced environment.
Working knowledge of food safety, sanitation, and service standards.
Minimum of one year of experience in a restaurant or dining service setting.
Education: High school diploma or equivalent required.

Nice To Haves

Prior experience mentoring, training, or informally leading peers preferred.

Responsibilities

Deliver an Exceptional Dining Experience: Perform all core Server duties, delivering courteous, timely, and accurate meal service.
Support residents with menu selections, preferences, and dietary considerations.
Monitor dining room flow, service pace, and presentation to ensure consistency.
Build familiarity with resident names and preferences to create a personalized experience.
Provide Team Support & Leadership: Serve as a visible, supportive resource for Servers during assigned shifts.
Provide day-to-day guidance and informal leadership in the absence of management.
Train and orient new team members on service standards and procedures.
Model professionalism, teamwork, and positive morale.
Assist with real-time problem solving during busy service periods.
Support Operations, Safety & Quality: Open and close the dining room when management coverage is not available.
Ensure side work, server tasks, and closing duties are completed accurately.
Monitor cleanliness, staff readiness, and dining room setup.
Adhere to and model food safety, sanitation, allergen, and infection control standards.
Support catering functions as needed and escalate concerns appropriately.