About The Position

Titan Security is seeking a union Lead Security Concierge to work at a luxury residential building on the Far North Side of Chicago in the South Loop area. This is a 1st Shift Monday-Friday 7am-3pm position, with the requirement to be able to hold over for 4 hours. Titan Security is dedicated to serving clients and building careers, offering a culture of excellence and opportunities for growth. Named a nationally recognized Top Workplace, Titan provides customized security solutions and values being Unified, Transparent, Innovative, Committed, and Accountable.

Requirements

  • At least 2 years of continuous supervisory experience.
  • High School diploma or general education degree (GED).
  • 3 years prior satisfactory employment as a security officer or directly related experience.
  • Must be at least 18 years of age.
  • Valid Security License if required by state.
  • Driver's license as applicable.
  • Ability to read, write, speak, and understand English.
  • Ability to pass pre-employment drug screen and criminal background check.
  • Must maintain a working telephone number through which we can contact you.

Nice To Haves

  • Bi-lingual considered a plus.

Responsibilities

  • Help supervise operations of an assigned Client site on assigned shift.
  • Report directly to Site Supervisor/Director and/or Marksman / Titan Management.
  • Manage a team of security officers, including participating in scheduling, payroll, training, coaching, development and support.
  • Ensure the Client Site is provided with high quality security services to protect people and property.
  • Handle all escalated security issues or emergency situations appropriately.
  • Develop staff in both technical and professional skills through performance management (coaching, recognition, etc.).
  • Provide the basis of a great work environment by treating staff with respect.
  • Assist in the coordination and/or conduct site-specific “on the job training”, client–specific training and annual refresher training for staff by adhering to Titan’s training standards.
  • Reconcile logs, shift responsibilities and patrols; review incident reports prior to submitting to Site Supervisor and/or Director and coordinate preliminary investigations.
  • Develop/maintain operational procedures and post orders that are always available for emergency reference by staff.
  • Train and qualify to work assigned post.
  • Understand the specific and general post instructions for that assigned post.
  • Maintain practical knowledge of all additional and emergency post instructions that are called for by the client.
  • Maintain access control procedures set by building management.
  • Effectively utilize access control systems, visitor management systems and CCTV systems as needed.
  • Identify all tenants and/or visitors upon arrival.
  • Ensure visitors and vendors are properly signed in prior to accessing the building.
  • Observe departing personnel to guard against theft of tenant or building property.
  • Monitor security cameras that are within the facility.
  • Respond to incidents including property emergencies.
  • Conduct general patrols of the entire property during various hours, if required, including numerous flights of stairs and frequent patrols of the exterior in any weather conditions.
  • Assist tenants and visitors with directions and general business information.
  • Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, to building and Titan management.
  • Maintain clear, accurate logs pertaining to people or property including packages.
  • Provide excellent Customer Service to all parties encountered while on duty.
  • Other duties as assigned.

Benefits

  • Paid time off and paid holidays
  • Medical and Dental insurance
  • Opportunities for career growth and promotion
  • Skills-enhancing training
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