Vice President, eTrading Services Product Manager

Wells Fargo Bank•New York, NY

7d•Onsite

About The Position

Wells Fargo is seeking a Lead Securities Product Manager to join the Electronic Trading Product organization, focused on Electronic Trading Services for Macro (FX and Rates). This role will be part of the Electronic Trading Services Team, a function responsible for platform service management, client enablement, internal user onboarding, workflow support, and operational readiness across the electronic trading platform. The team plays a central role in helping clients and internal users move from manual workflows to eTrading-ready setup, while ensuring platform processes are documented, repeatable, controlled, and scalable. This role sits at the intersection of Trading, Sales, Product Development, Technology, and platform support teams. It requires an individual who can manage complex front-office workflows, coordinate across a matrixed stakeholder environment, and help build the operating discipline required to support a global electronic trading platform. The ideal candidate combines a strong understanding of electronic trading workflows with an operator mindset, strong process discipline, and the ability to translate recurring user and platform issues into structured improvements for Product Development and Technology teams.

Requirements

5+ years of Securities Product Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

5+ years of experience in financial markets, with exposure to electronic trading platforms, platform services, trading workflows, or front-office technology environments.
Experience with client onboarding, client enablement, internal user onboarding, platform configuration, or production platform support.
Strong understanding of electronic trading workflows, including client connectivity, trading venue setup, STP processes, and internal user workflows.
Ability to operate effectively in a matrixed environment, influencing outcomes across Trading, Sales, Product Development, Technology, and support teams without direct authority.
Experience managing process-heavy workflows where accuracy, controls, documentation, and timely execution are critical.
Strong problem-solving skills, with the ability to bring structure to recurring platform issues, user inquiries, and operational pain points.
Ability to identify automation opportunities and partner with Technology teams to reduce manual effort, improve scalability, and lower operational risk.
Strong written and verbal communication skills, including the ability to document workflows, explain issues clearly, and align stakeholders around practical next steps.
Familiarity with Jira or similar work tracking tools, including experience documenting requirements, defects, operational issues, or enhancement requests.
Prior exposure to electronic trading systems, front-office platforms, market connectivity, execution venues, or trading support environments.
Track record of working closely with Technology teams to troubleshoot issues, improve workflows, and support platform stability.
Ability to balance client experience, internal user needs, risk management, and operational scalability.

Responsibilities

Own and manage day-to-day platform service processes for internal users and clients across the eTrading platform.
Partner with internal platform users, L1 support teams, Technology, Sales, Trading, and Product Development to manage inquiries, issues, onboarding requests, and workflow needs.
Support client enablement by coordinating the setup of accounts from manual-booking-ready to eTrading-ready, including required workflow, configuration, and connectivity steps.
Manage and improve internal user onboarding processes, including access setup, user readiness, workflow guidance, and platform usage support.
Support customer STP setup, internal system configuration maintenance, troubleshooting, and related platform readiness activities.
Coordinate connectivity and session management processes and maintenance where applicable.
Own and evolve the eTrading Playbook, including operating procedures, onboarding steps, maintenance processes, troubleshooting guidance, and workflow documentation.
Identify recurring manual maintenance tasks and work with Technology and Product Development partners to automate or standardize those activities.
Create clear documentation that feeds into the Product Development process, helping convert operational issues and user feedback into platform improvements.
Act as a key internal process management point for eTrading platform users across stakeholder time zones.
Help establish a scalable service model capable of supporting global platform coverage and ongoing customer and internal user inquiries.
Partner closely with Product Development teams to ensure platform service experience, onboarding issues, and workflow gaps are reflected in the product agenda.
Maintain appropriate awareness of risk, controls, and governance expectations relevant to electronic trading platforms, client enablement, user access, and system configuration.