Lead Scrum Master

AT&T•Plano, TX

2d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it. The Lead Scrum Master acts as a crucial link between Business, Network, and IT, guiding teams, mentoring, and standardizing practices to ensure smooth integration across systems. This role drives operational excellence and business transformation through Agile maturity, effective dependency management, impediment removal, and facilitation of scrum events, while proactively communicating with stakeholders and supporting impact across the organization.

Requirements

Bachelor’s degree in Computer Science and a strong foundation in software development and solution architecture, with over 5 years of progressive experience.
Skilled in using AI productivity tools such as Microsoft Copilot and other GenAI assistants to enhance documentation, requirements analysis, and stakeholder communications.
Extensive knowledge of telecom industry standards, business processes, and technology solutions.
Proven expertise in gathering, documenting, and analyzing complex business and technical requirements.
Demonstrated leadership in Agile environments, including product backlog management, sprint/release planning, and mentoring teams.
Excellent communication skills, able to clearly convey technical concepts to both business and IT audiences.
Experience in conducting technical reviews and maintaining documentation repositories, with preferred background in end-to-end business process optimization and IT portfolio management.

Responsibilities

Guide and mentor teams, set standardized Agile practices, and resolve escalations across the organization.
Drive Agile maturity by assessing team progress, identifying improvement areas, and implementing enhancements in ceremonies, metrics, and working agreements.
Facilitate essential Scrum events—Sprint Planning, Daily Scrum, Reviews, and Retrospectives—especially for complex or multi-team work to ensure effective outcomes and time management.
Remove impediments and manage cross-team dependencies, proactively unblocking teams and coordinating risks across products and platforms.
Enable predictable delivery by partnering with Product Owners and engineering leaders to prioritize tasks, increase throughput, and stabilize commitments.
Track and interpret delivery metrics (velocity, cycle time, throughput, defects), communicate insights, and provide transparent progress and risk updates to stakeholders.
Promote operational excellence and quality by reinforcing readiness and release standards, aligning test strategies, and maintaining incident/defect feedback loops.
Collaborate with key stakeholders, including Product, Network, Business, DevOps, and Testing teams, to clarify requirements and align priorities for organizational success.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone