Lead Scheduling Coordinator and Trainer- TriHealth Cancer Institute- Montgomery

TriHealth•Montgomery, OH

2d•Onsite

About The Position

Join the TriHealth Cancer & Blood Institute—Cincinnati’s largest adult personalized medicine program—where you’ll be part of a multidisciplinary team delivering truly coordinated, patient centered care. With more than 40 specialized providers and the region’s highest number of Oncology Certified Nurses, we empower our teams with the expertise, resources, and system-based support proven to improve outcomes. Here, you’ll make a meaningful impact every day, guiding patients and families through their toughest moments with advanced treatments, compassion, and fearless commitment.

Requirements

High School Degree
Computer literate
3-4 years experience in a related field
Excellent verbal/written communication skills
High level of professionalism
High degree of job knowledge and skill in the processes related to the Communication Support Department

Nice To Haves

Demonstrates in-depth knowledge of registration, medical terminology and insurance

Responsibilities

Assisting the supervisor with staffing, monitoring the flow of calls, assisting staff and ensuring adherence to departmental guidelines, and assist with performance improvement measures.
Covering sick calls, vacations, holiday, etc.
Problem solving and intervening for all customer service issues at the first level.
Assisting in the training of new hires and developing training and support materials.
Acting as a resource and working actively with other operators and patient information staff.
Identifying errors, problems and issues while making suggestions for correction of problem.
Providing meaningful statistical information and provides a tool for feedback, OR: Provides meaningful statistical information and provides a tool that will identify the need for retraining.
Developing and presenting training material for new hires, including administering competency tests
Correcting quality errors in an appropriate time frame to ensure accurate information flows to billing, OR: Works with management team to identify changes needed in processes.
Communicating quality issues to staff in a positive manner, OR: Coordinates changes and identifies opportunities for improvement.
Auditing registrations for quality measures, i.e. ensure consistent format for data entry, accuracy of insurance information and appropriate diagnosis, OR: Presents verbal and written materials in an organized manner.