Scheduler - Lead

Rochester Regional Health

4d • $18 - $23 • Onsite

About The Position

To coordinate pre-admission testing schedules, OR times, and schedule changes with planned requests for perioperative services. Staff is primarily assigned to inpatient or ambulatory coordination of scheduling for the operating room, ASC, GI/Endoscopy, and Pre-admission testing. Leads a team of schedulers, providing guidance as needed.

Requirements

• Experience in OR administrative environment
• Demonstrated skills in dealing with physicians, ancillary staff and patients
• Demonstrated ability to lead a team
• Strong analytical, computer, and communication skills

Nice To Haves

• Bachelor’s degree in business, social sciences, human resources, or equivalent. An equivalent combination of education and experience will be considered.
• 6 years of relevant healthcare experience

Responsibilities

• Leads a team of staff doing the same work.
• Assigns daily tasks to other members of the team, providing oversight and support as necessary.
• Performs most complex tasks or procedures.
• Mentors and trains new employees to help them reach the standards of the department.
• Provides input regarding team members’ performances, recommending disciplinary action when required.
• Serves as a resource to staff and collaborating departments in resolving complex issues and by providing technical skills.
• Coordinates the daily surgical schedule with the Chief of Anesthesiology ensuring accuracy and making changes as necessary.
• Coordinates the daily History and Physical (H&P) schedule with the Lead Nurse Practitioner ensuring accuracy and making changes as necessary.
• Periodically reviews pre-admission data with Lead Nurse Practitioner and appropriate perioperative leadership to enhance utilization of H&P resources.
• Serves as the expert related to the scheduling information system, including acting as liaison with vendor, providing reports from system, and leading efforts with changes/upgrades to system.
• Serves as liaison to administrative clinical leaders in perioperative services patient needs, schedule changes, and special requests.
• Recognizes and communicates any problems or issues and recommends potential solutions related to scheduling practices which may affect hospital or department operations to the supervisor or director.
• Responsible for maintenance of block schedule including communication with physician offices on changes/adjustments.
• Coordinates periodic (2-3 times annually) meetings with physician office staff to gather customer feedback and make necessary improvements.
• Coordinates tasks performed by staff.
• Prioritize and distributes tasks associated with the scheduling process to staff and monitors adherence to established time deadlines and procedures.
• Advises supervisor and collaborates on solutions to observed delays or failure to follow procedures on the part of staff.
• Assists in orientation of new staff by describing own role as necessary.
• Perform secretarial duties in support of general medical office duties
• Register patients in computer including check-in and out
• Prepares patient chart for office visits including retrieving info from PCP or referring docs
• Arrange tests/referral as ordered by provider
• Obtain referrals/updates from Insurance including Insurance verification
• Collect appropriate fees from patient and completes cash reconciliation daily

Benefits

• Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed