Appleton - Lead Sales & Service Representative

Naturescape • Appleton, WI

4d • Hybrid

About The Position

Naturescape is hiring a Lead Sales & Service Representative (LSSR) in Appleton, WI, to oversee the team of Sales & Service Representatives (SSR) serving the Appleton, Fond du Lac, and Sheboygan, WI branches. This is a long-term career opportunity with a stable, family-owned business that has been operating for over 40 years. The role involves leading and developing a team of SSRs, providing coaching and support, staying connected with customers by answering inbound calls and evaluating concerns, participating in hiring interviews, motivating the team, and making an impact on branch growth. The position reports directly to the Head Administrative Manager and offers support from experienced leadership.

Requirements

• Strong desire to support both customers and Sales & Service Representatives (SSRs).
• Motivated and eager to learn.
• Able to effectively manage multiple priorities in a fast-paced environment.
• Strong time-management skills.
• Strong organization skills.
• Strong written communication skills.
• Strong verbal communication skills.
• Ability to approach challenges with a solutions-focused mindset.
• Leads by example.
• Sets a positive standard for others.
• Committed to helping the team succeed.

Nice To Haves

• Previous management or supervisory experience is preferred.

Responsibilities

• Lead and develop a team of SSRs.
• Work alongside Sales & Service Representatives, helping them build their skills, confidence, and careers.
• Utilize productivity and sales reporting, as well as call monitoring, to recognize opportunities and provide coaching.
• Answer inbound calls and help evaluate customer concerns.
• Work with the management team to come up with creative solutions for customer challenges.
• Participate in hiring interviews and help select candidates for the team.
• Encourage excellence, celebrate successes, and help SSRs stay focused on providing outstanding service and achieving sales goals.
• Contribute to the success of assigned branches through leadership and team development.
• Report directly to the Head Administrative Manager.
• Receive support and guidance from tenured Naturescape employees.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Supplemental insurance
• HRA
• HSA
• Up to 3 weeks of PTO in the first year of employment
• Paid holidays in the first year of employment
• Employee discounts
• Performance incentives
• Full-time salaried position
• Work in management as well as in the great outdoors
• Paid training
• Advancement opportunities
• Lawn service discounts for employees
• 401K with 200% company match up to 6% (vested immediately)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed