Lead Sales & Guest Experience Associate

European Wax Center • Pearland, TX

1d • Onsite

About The Position

European Wax Center (EWC) is a leading beauty lifestyle brand founded in 2004, offering guests a full suite of waxing services and a proprietary line of beauty products. Focused on its vision of Revealing Beautiful Skin®, EWC provides a modern, luxurious experience across more than 1,000 centers in the U.S. UPMA Group is a long-time franchise partner of European Wax Center, committed to providing a career path for associates to thrive, build wealth, and grow. The Lead Sales & Guest Experience Associate is a high-performance, developmental role designed to prepare future leaders for the next level within UPMA Group, serving as a crucial step in a career journey that can lead to Assistant Center Manager, Center Manager, and beyond. This role focuses on sales culture, center flow, and real-time coaching, acting as a 'player-coach' by modeling high-performance sales behavior and providing shift leadership when management is not present. The Lead GSA ensures operational integrity and maintains the center's visual standards.

Requirements

• Proven track record of success in high-performance sales and hitting KPIs.
• Ability to speak confidently in front of the team and coach others effectively without formal authority.
• Self-motivated and reliable, showing up on time and staying proactive during downtime.
• Ability to handle high-stress moments with a calm, logical head.
• Desire to learn the foundations of leadership to eventually move into an Assistant Center Manager role.
• Demonstrated ability to exceed sales goals and manage KPIs.
• Previous experience in a high-volume retail or service environment.
• Proficient in POS systems, Microsoft Excel, and basic math.
• A desire to be a passionate EWC Brand Culture Warrior.

Responsibilities

• Model high-performance sales behavior and demonstrate how to sell Wax Passes.
• Provide shift leadership 3-4 times per week, working opposite shifts of management to ensure a leader is always available.
• Coach peers in the moment to help them overcome objections and improve sales numbers.
• Ensure the center's 'Visual Standard' is perfect, from the lobby to the Wax Suites.
• Report any operational needs directly to the Center Manager.
• Be available for emergency shift coverage when needed.

Benefits

• Competitive Pay: Guaranteed starting base of $15/hour + uncapped commission and bonuses.
• Performance-Based Growth: Pay increase opportunities twice a year.
• Medical, Dental, Vision, and more.
• 40% OFF all products.
• FREE Waxing.
• Paid training.
• Associate referral cash bonuses.
• Inspiring management team dedicated to your success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed