Lead Sales Associate, Discovery Shop (Tues-Sat)

American Chemical Society•Menlo Park, CA

9d•Onsite

About The Position

The American Cancer Society is dedicated to ending cancer and is seeking a Lead Sales Associate for its Discovery Shop. This role supports daily retail operations, focusing on revenue growth and providing an excellent customer and donor experience. The Lead Sales Associate will guide and motivate volunteers, assist customers, operate the POS system, maintain the sales floor, and process donations. This position is key to fostering a positive, mission-driven atmosphere within the retail store.

Requirements

High School Diploma or Equivalent
3 years prior retail/service experience.
Excellent communication and customer service skills.
Strong leadership, communication, and organizational skills.
Ability to multitask in a fast-paced retail environment.
Microsoft Office Suite operational ability (Word, Teams, Excel, Outlook)
Ability to learn and utilize retail software such as Point of Sale and reporting tools.
Volunteer Leadership: This role works closely with a large volunteer team and requires someone who can provide direction in a positive, patient, and respectful way.
Fast-Paced & Hands-On: Expect to move frequently between the sales floor, donation processing, customer/donor support, merchandising, pricing, and volunteer support throughout the day.
Donation Processing: This position helps sort, research, price, and organize a high volume of donated merchandise, including identifying items that may require additional research before pricing.
Physical Requirements: This is an active role involving frequent standing/walking and regular lifting and moving of merchandise up to 25 pounds.
Customer & Donor Experience: Strong customer service and emotional awareness are important, as donors may be giving items during meaningful or difficult life transitions.

Nice To Haves

Some college, including basic courses in business, mathematics, and economics is a plus.
Some leadership experience a plus (i.e. key holder, lead or above.)
Valid driver’s license not required but is a plus.
Energetic, outgoing, patient, organized, detail-oriented, flexible, and comfortable working in a busy community-focused retail environment.

Responsibilities

Provide comprehensive support for daily store operations, including restocking merchandise, setting up visually appealing displays, assisting at the register, maintaining organized sales floors and fitting rooms, following opening/closing procedures, and performing routine cleaning tasks to ensure a welcoming shopping environment. In the absence of management, responsible for complete store oversight.
Assist shop leadership in recruiting, training, managing, and recognizing the volunteer workforce. Ensure that all volunteers provide an overall exceptional customer experience including welcome greetings, assisting with floor navigation, facilitating merchandise sales, ensuring accurate point-of-sale transactions, and offering carry-out support to customers' vehicles when needed.
Provide comprehensive donor support by receiving donations, assisting with unloading items from donor vehicles, placing donations in designated areas, issuing donation receipts, thanking donors and accurately processing each donation in accordance with organizational procedures.
Support shop leadership in the development and execution of strategic initiatives, Discovery Rewards (loyalty) program, promotional events, and budgeting guidelines aimed at achieving and surpassing annual Revenue and Net Income Goals.
Create social media content and other marketing campaigns assigned.
Communicate the mission of the American Cancer Society to customers and donors, while providing clear information about its toll-free helpline and the direct services available to the community.