Lead Sales Associate

JOIE CHILDRENS PRODUCTS INC•Vancouver, WA

7d•Onsite

About The Position

The Lead Sales Associate for Joie Children's Products, Inc., will set the standard for exceptional customer experience, guiding the team in delivering personalized services that ensure every customer feels valued. This role involves building meaningful connections, engaging customers, and educating them on product features and benefits that align with their lifestyle needs with a deep passion for the brand. The Lead Sales Associate will serve as a role model on the sales floor, supporting team development and fostering a culture of excellence. They will oversee the store's presentation and operational standards, recognizing that first impressions matter. In the absence of store management, the Lead Sales Associate will oversee store operations.

Requirements

Minimum two (2) to three (3) years of retail customer service or sales experience preferred.
High school diploma or GED required.
The ability to deliver a premium, personalized customer experience, including active listening, understanding customers' needs, and building rapport.
Excellent verbal and interpersonal skills to effectively connect with customers and team members, confidently recommend products, and address concerns professionally.
Capacity to lead shifts, assign tasks, mentor and coach team members, offer feedback, and foster an inclusive and collaborative team culture.
Skilled in identifying cross-selling and upselling opportunities, analyzing sales data, and driving sales targets, while ensuring genuine value for customers.
The ability to acquire and maintain up-to-date expertise on product features, benefits, and promotions, and to communicate this knowledge to customers and the team.
Proficiency in cash-handling, operating point-of-sale systems, coordinating schedules, and maintaining store presentation and cleanliness standards.
Capacity to respond to operational disruptions, adjust team responsibilities as conditions change, and support business continuity.
Ensuring compliance with company policies, safety procedures, and maintaining organized, visually appealing product displays.
Consistent adherence to work schedule and reliability in performing assigned duties.
Proficiency with POS systems.
Strong MS Office and Internet skills.
Working knowledge of: Payroll and timecard systems, Paycom preferred.
The ability to quickly and proficiently learn new software with ease.
Must be eighteen (18) years or older.
Be available for scheduled training sessions.
Ability to work flexible shifts, stand for extended periods, and lift items weighing up to 30 pounds is required.
Minimum part-time availability includes: Three (3) weekdays, Monday through Thursday, with full-day availability.
Two (2) weekend days, Friday through Sunday, with full-day availability.
Full-day availability means one hour before store opening and one hour after store closing.
Ability to work weekends and holidays is required.
Mandatory blackout dates during the peak holiday season: Black Friday and the Black Friday weekend, and December 14th through 31st, during which time off requests are not permitted.

Nice To Haves

Minimum two (2) to three (3) years of retail customer service or sales experience preferred.

Responsibilities

Serve as the face of the brand, delivering a premium, personalized experience that reflects core values.
Demonstrate professionalism, positivity, and enthusiasm in all customer and team interactions.
Warmly greet customers and build rapport by understanding their style and lifestyle, asking thoughtful questions to identify needs.
Confidently recommend products that align with those needs, fostering loyalty and encouraging repeat business.
Listen actively, address concerns professionally, and escalate issues when appropriate.
Identify and act on cross-selling and upselling opportunities that deliver genuine value to customers.
Accurately operate the point of sale system, process payments, and ensure a seamless and efficient checkout experience.
Foster a positive, inclusive team culture by welcoming all team members, valuing differences, and providing consistent support.
Promote ongoing learning and strong product knowledge through coaching, feedback, mentoring, and development opportunities.
Contribute to performance management by offering feedback, conducting check-ins, recognizing achievements, and partnering with assistant and store managers to address performance concerns.
Address employee questions and concerns, escalating to assistant or store managers when appropriate.
Lead shifts by assigning tasks, prioritizing business needs, and adjusting responsibilities as conditions change.
Provide thoughtful recommendations to people managers to support team recognition, development, and career growth.
Assist in delivering training and product knowledge sessions to ensure all team members are confident and informed.
Analyze sales data and key performance metrics to guide daily and weekly targets, ensuring the team is enrolled and executes priority initiatives.
Coordinate and adjust team schedules to maintain optimal floor coverage, making informed decisions about calling in additional support or scaling back team coverage when demand decreases.
Perform cash-handling procedures, including till balancing and preparing deposits.
Respond to all operational disruptions, maintaining store functions and supporting business continuity.
Perform daily cleaning tasks, including bathrooms, kitchen areas, and high-touch surfaces, to maintain a clean and welcoming store environment.
Adhere to people-safety standards, policies, and procedures to support a safe workplace.
Take an active role in maintaining safe spaces by following safety protocols and addressing concerns promptly.
Complete all work in compliance with company policies, procedures, and applicable local regulations.
Execute daily store-readiness activities to ensure the store is prepared for opening and maintains operational excellence throughout the day.
Maintain floor presentation standards and support the use of store technology to enhance customer interactions.
Open and close the store in accordance with established procedures.
Manage inventory in the stockroom while adhering to all safety requirements.
Support company-driven product initiatives and campaigns.
Maintain up-to-date knowledge of all products, including features, benefits, pricing, promotions, and changes to the assortment.
Provide expert guidance to help customers make confident, informed purchasing decisions.
Demonstrate a strong willingness to learn and continuously seek opportunities to expand product knowledge.
Assist in maintaining clean, organized, and visually compelling product displays that align with brand standards and elevate the customer experience.