DSD, Lead Route Driver

Ascend•Fayetteville, NC

1d•Onsite

About The Position

Ascend and our affiliates—DTS, DSD, and Fuchs—are shaping the future of regional truckload transportation by combining smart technology with a deep commitment to efficiency and fairness. Our goal is to provide shippers with high-performance solutions while fostering an inclusive workplace where drivers can thrive, achieve their goals, and maintain a strong work-life balance. The Lead Driver role serves as a liaison between the assigned location, customer, and management, while also ensuring the safe and accurate completion of daily route deliveries.

Requirements

Must be at least 21 years old
At least 1 year of customer service experience
Valid driver’s license for at least 5 years
Ability to work all necessary work schedules, including holidays/weekends.
Effective communication skills, both written and verbal
Must have or be willing to obtain a DOT Medical Examiner’s Certificate
Must have or be willing to obtain Food Handler’s Certification
Authorized to work in the United States without sponsorship
Extensive knowledge of applicable truck driving rules and regulations.

Responsibilities

Service assigned route on time and performs all functions of a Route Driver safely.
Act as a communication liaison between assigned location drivers and the Operations Manager.
Communicate all performance, service, and operational issues for the location to the Operations Manager, providing detailed descriptions and examples in writing for the Operations Manager to resolve.
Serve as lead driver for the location, making sure that driver and customer issues are communicated timely to management.
Ensure all routes for the assigned location are dispatched on time.
Ensure all drivers are aware of their weekly schedules assigned by the Operations Manager.
Ensure the customers’ needs are addressed, and any service issues are reported proactively or timely to the Operations Manager.
Report route-related issues, including handheld devices, fuel cards, equipment, and customer concerns, to the Operations Manager.
Ensure the fleet adheres to preventive maintenance schedules and that units are taken to Penske as required.
Ensure all trucks are stocked with necessary supplies and merchandising materials.
Serve as a driver trainer and participate in Dedicated Store Deliveries (DSD) training sessions.
Assist with the onboarding, retraining, and upskilling drivers at the assigned location to include the completion of Luma training.