Lead Room Service Ambassador - Full Time - Rotating

Nebraska Methodist Hospital•Omaha, NE

7d•Onsite

About The Position

The Lead Room Service Ambassador assists the Team Leader in supervising the Room Service Ambassadors in their preparation and delivery of patient and guest trays to patient rooms within the hospital by using exceptional customer service and following departmental policies and procedures. Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission. Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.

Requirements

High School diploma or General Educational Development (G.E.D.) required.
1 year previous food service management experience required, preferably in a hospitality industry, which may include culinary, with strong emphasis in customer service.
Basic math skills required.
Strong verbal communication skills for positive interaction with staff and customers required.
Strong customer service skills required, including face-to-face and telephone, required.
Able to read, write, and carry out oral and written instructions with accuracy and efficiency required.

Nice To Haves

Food Handler's Certificate preferred.
ServSafe Certificate preferred.
Knowledge of food production and delivery process preferred.
Knowledge of computers preferred.

Responsibilities

Assists the Team Leader with the daily operations of the Room Service Ambassadors by supervising and motivating staff, performing productivity audits, and identifying any training needs to ensure consistent quality and productivity of employees.
Assists the Team Leader with management duties, such as hiring, training, coaching, counseling, mentoring, corrective action, terminations, and evaluations, to ensure competent Room Service Ambassador Staff within the Food Service department.
Prepares assembly area for room service tray production by conducting pre-service quality checks and maintaining the cleanliness of the assembly area to ensure the area is ready for the preparation of patient and guest trays.
Maintains adequate level of food and supplies for appropriate service by ensuring par levels in food service area and nourishment centers are met and maintained.
Assembles and delivers patient food trays to the patient's room by following Room Service guidelines to ensure all orders are accurate and delivered in a pre-established time guideline.
Assists with the production and preparation of food items to ensure Room Service orders are prepared and delivered in a timely manner.
Interacts and helps support patients, families, hospital staff, and Food Service team with Room Service orders and/or questions on a daily basis in a welcoming and professional manner to ensure excellent customer service is met and maintained.
Assists patients with pre-meal service, including removing lids and opening packets, by following Room Service guidelines to ensure patients are satisfied and needs are met.
Retrieves Room Service tray carts from designated areas and assists with the cleaning of Room Service trays to ensure continuity of service.
Follows proper food handling procedures and complies with quality performance standards to ensure a safe and sanitary environment.