Lead, Revenue Integrity

IGS Energy • Georgia Remote, GA

1d • $81,250 - $130,000

About The Position

The Revenue Integrity Lead leads the people, priorities, and day-to-day execution of the Revenue Integrity team, ensuring customer intentions, company strategies, and desired business outcomes are fulfilled accurately and consistently throughout the customer lifecycle. The role provides direct leadership to Revenue Integrity Analysts across Billing, Operations, Collections, and Product Support.

The Lead balances workflow management, employee development, issue escalation, quality oversight, cross-functional partnership, and continuous improvement while reinforcing a culture of ownership, expertise, trust, and shared success. The position partners with department leadership and stakeholders on product, program, process, policy, and system changes, including operational readiness, testing, implementation, and ongoing support.

Requirements

• Demonstrated people leadership skills, including setting expectations, coaching and providing feedback, managing performance, resolving conflict, and developing employees at different career levels.
• Broad knowledge of Billing, Operations, Collections, and Product Support, and ability to connect responsibilities across the customer lifecycle.
• Strong analytical, critical-thinking, and problem-solving skills, with judgment to direct resolution of complex, ambiguous, or high-impact issues.
• Ability to organize team workflow, balance competing priorities, monitor capacity, and maintain reliable execution in a fast-paced environment.
• Strong understanding of quality controls, audits, reconciliations, exception management, root cause analysis, and sustainable process improvement.
• Excellent written and verbal communication skills, including communicating expectations, risks, decisions, and recommendations clearly to varied audiences.
• Ability to build trust and productive relationships with team members, business partners, utility partners, and leadership.
• High degree of accountability, integrity, discretion, and follow-through, with a commitment to accurate work and responsible decision-making.
• Ability to support strategic priorities while remaining actively engaged in daily team operations, employee development, and issue resolution.
• Degree in Business, Finance, Accounting, Analytics, Management, or a related field, and/or equivalent knowledge or experience.
• Demonstrated experience leading or supervising professional employees, including assigning work, coaching performance, developing talent, and managing team priorities.
• Demonstrated experience resolving complex cross-functional issues and improving operational processes, controls, quality, or customer outcomes.
• Must be authorized to work in the US on a full-time basis; current or future sponsorship is not available.

Nice To Haves

• Six or more years of progressively responsible experience across billing, operations, collections, product support, revenue operations, customer account management, or related functions.
• Experience partnering with business leaders and cross-functional teams on system, product, program, or process changes.

Responsibilities

• Lead, coach, and develop Revenue Integrity Analysts, setting clear expectations and supporting growth at each level.
• Direct team priorities and workflow across Billing, Operations, Collections, and Product Support, aligning resources with customer, operational, and business needs.
• Monitor team performance, work quality, capacity, and service levels; address resource concerns and escalate material risks to department leadership.
• Lead resolution of complex, high-impact, or cross-functional issues by clarifying ownership, evaluating resolution paths, removing barriers, and ensuring timely follow-through.
• Establish and reinforce quality expectations through controls, audits, reconciliations, exception monitoring, root cause analysis, and preventative action.
• Promote documented and shared knowledge, cross-training, and understanding of upstream and downstream process impacts.
• Ensure team communications are clear, intentional, professional, and appropriate for teammates, business partners, utility partners, and leadership.
• Partner with department leadership and cross-functional stakeholders on product, program, process, policy, and system changes, including readiness, testing, implementation, and ongoing support.
• Use operational trends, quality results, customer impacts, and financial risks to recommend priorities and sustainable improvements to processes, controls, tools, and team capabilities.
• Promote accountability, sound judgment, collaboration, and continuous improvement; recognize individual contributions and strengthen the team's collective capability.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical coverage, including free telehealth, dental, vision, and employer health savings account contributions.
• Headspace support and free mental healthcare visits for employees and dependents.
• Family planning support through Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• 401(k) plan with company match and access to financial wellbeing tools.
• Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and additional perks.
• Annual incentive plan based on company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager