Lead Retail Sales - OMNIA Dayclub Las Vegas

Tao Group Hospitality•Las Vegas, NV

8d•Onsite

About The Position

The Retail Sales Lead is responsible for the day-to-day supervision of OMNIA's retail locations (walk-up window, terrace retail and street retail), ensuring exceptional guest service, achievement of sales targets, operational excellence, inventory integrity, and compliance with visual merchandising standards. This role serves as the primary point of leadership on the sales floor and works closely with the Retail Manager to drive revenue growth, improve operational efficiencies, and maintain a luxury retail experience.

Requirements

Minimum 3 years of retail experience, preferably in luxury, nightlife, hospitality, or high-volume environments
Strong background in retail merchandising, sales, and inventory management
Proven leadership skills with the ability to motivate and develop teams
Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
Ability to write, read, and verbally communicate
Must have strong problem-solving skills
Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to sit and/or stand for extended periods of time
Must be able to move quickly through work and set the pace in the office
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Nice To Haves

Oracle knowledge preferred

Responsibilities

Achieve sales targets and boost metrics via upselling, cross-selling, and guest engagement
Lead, train, and motivate the team in fast-paced Nightlife/Daylife settings
Support promotions, e-commerce, product launches, artist collaborations, and special events
Maintain optimal stock levels/availability; ensure timely floor replenishment, and report low stock to the Retail Manager
Conduct frequent inventory counts, audits, and damage/loss reporting
Secure all merchandise, showcases, POS, and storage areas
Manage proper stock handling, storage, and rotation
Recommend improvements for product mix, assortment, and cost efficiency
Execute VM guidelines to maintain a clean, fully stocked, visually compelling, and "guest-ready" space reflecting Tao Group Hospitality standards
Optimize product placement, signage, pricing, and promotional accuracy to maximize guest connection and visibility
Assist in the supervision of daily operations, delegate tasks, assign locations
Onboard, train, and coach team members on sales techniques, product knowledge, and venue procedures to boost productivity
Foster a positive, professional, accountable, and collaborative environment by leading by example
Deliver exceptional hospitality, anticipate/accommodate guest needs via consultative selling, build loyalty, and promptly resolve issues
Oversee overall store readiness; ensure strict compliance with company policies, brand standards, and venue/safety guidelines
Maintain proper cash handling, payment card procedures, and accurate end-of-shift financial reconciliations
Support operational audits, loss prevention initiatives, and ensure all merchandise is accurately priced
Provide updates on sales, inventory, and staffing; assist with weekly sales/inventory reports
Promptly report breakage, damage, maintenance, or guest issues to venue management
Maintain general knowledge of Tao Group Hospitality, partners, and hotel environments
Assist with additional tasks as assigned