Lead Retail Sales Associate

Sunnyside•Leicester, MA

6d•Onsite

About The Position

Cresco Labs is a leading multistate operator in the cannabis industry, known for its high-quality brands and welcoming Sunnyside® dispensaries nationwide. Our mission is to normalize and professionalize cannabis through passionate employees, with a strong focus on Social Equity and Educational Development (SEEDTM). We aim to revolutionize the industry with integrity and professionalism, ensuring product quality and consistency. As a Lead Wellness Advisor at Sunnyside, you will be a key ambassador of our mission, advising customers on cannabis products and ensuring a best-in-class experience. You will set the example in customer service, product knowledge, and state compliance. This role involves assisting in the onboarding and training of new hires and upholding all state and company regulations. We prioritize employee experience through training, development, diversity, and authenticity, fostering both personal and professional growth.

Requirements

High School Diploma or equivalent.
1-2 years’ experience in customer service; cannabis experience preferred.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and ability to engage with customers.
Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
Ability to learn and understand cannabinoids and how they interact with the human body.
Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).
Must be 21 years of age or older to apply.
Must comply with all legal or company regulations for working in the industry.
Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Nice To Haves

Experience leading and managing a team of hourly members; skills include recruiting, onboarding, training, managing employee relations and coaching.
The opportunity to build on retail business fundamentals to include effective scheduling, identifying sales trends, and business writing & reporting.
Skills in conflict resolution, self-discipline, critical thinking and problem solving.
Skills in interviewing, talent selection and talent management of hourly team members.
Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service!

Responsibilities

Advise customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs.
Act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis.
Set the example in customer service, product knowledge, and state compliance to ensure a best-in-class experience.
Assist in the onboarding and training of new hires.
Uphold adherence to state and company rules and regulations.
Assist Wellness Advisors in customer consultations, handling standard questions or complaints.
Assist customers in product selection through education of different cannabis products and their varying impacts on the human body.
Apply effective selling and cross-selling techniques to build baskets.
Verify proper documentation, and ID for customers.
Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
Label and package customer orders.
Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
Investigate any cash, POS or product discrepancies and escalate/record appropriately.
Troubleshoot technical issues or glitches in POS system.
Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
Perform routine inventory counts of all products.
Ensure product stock is organized and meets compliance regulations.
Assist managers with organizing sales floor merchandise and product displays.
Ensure security measures and safety compliance in the store according to Company SOPs.
Assist in keeping the store an organized and clean environment for customers and team.
Assist with onboarding and training Wellness Advisors, including ensuring day-to-day compliance with all company policies, procedures, state, and local laws.
Escalate all employee relations issues in a timely manner to management.
Perform ad-hoc store opening and closing procedures such as preparing registers, managing morning, and closing inventory, and completing required inventory reports.
Complete shift checklists.