INTERNAL ONLY Seasonal Lead Retail Sales Associate

Space Needle•Seattle, WA

6d•Onsite

About The Position

Lead Retail Sales Associates will join a thriving and supportive Retail team. You will have the opportunity to transform moments into an experience of a lifetime for our Guests, consistently exhibiting a high level of positive energy that models and supports friendly, safe, efficient, and engaging experiences. Duties include: completing accurate and efficient point of sale transactions, increasing revenue opportunities through up-selling techniques with ticket sales and retail purchases, maintain and control an even flow of all visitors, advancing Guest’s knowledge and answering questions, and maintaining a clean, safe, positive environment for all Space Needle Guests and Team Members.

Requirements

Proven great Guest service skills.
Professional appearance and attitude.
Ability to effectively communicate using the English language.
Strong initiative, multi-tasking, and decision-making ability.
Effective problem-solving techniques and troubleshooting capabilities.
Competent in general principles of mathematics.
Team player attitude.
Ability to react quickly and correctly in a fast-paced environment.
Comfortable working with a diverse population.
Proven cash handling experience.
General computer literacy.
Ability to lift 25 pounds, use manual dexterity entire shift, stand for long periods, and work in confined space.

Responsibilities

Promote a clean, positive, courteous, and professional attitude and appearance to all Space Needle Team Members and Guests.
Interface with Guests in all public facing areas along the Guest journey. Greet and converse with Guests in a friendly and outgoing manner.
Remain respectful and courteous.
Ensure social distancing policies are followed with Team Members and Guests.
Maintain a high level of security at all workstations in accordance with company policies and procedures.
Assist in ticket redemption and timed ticket facilitation.
Help answer questions as Guest come off the Elevator and helping queue Guest before for their trip down.
Assist in the restocking of all retail spaces.
Ensure cleanliness and participate in cleaning of work area and as assigned.
Take steps to ensure proper social distancing between Team Members and Guests.
Incorporate and support initiatives that improve overall health and wellness.
Assist in the ongoing training of fellow Team Members in the operation in the Guest Services Flex position.
Work successfully with both a diverse Team and Guests.
Accurately process transactions through a point-of-sale system for admissions packages and retail transactions. Make recommendations of packages and items to meet Guests’ needs.
Assist in opening and closing department routines including cleaning and sanitizing.
Be informed of scheduled group reservations and any special needs that may need to be addressed.
Collaborate and create segues to each experience along the Guest journey.
Focus on solutions, not on frustrations.
Do your part to minimize and reduce waste, conserve resources, operate efficiently, and protect air and water quality.
Participate in community outreach opportunities.
Lead by example and assist Guests and Team Members in responsible practices.
Provide information about the Space Needle, the Chihuly Garden and Glass Exhibit, other attractions, Seattle and the surrounding area.
Any other responsibilities defined by management.