Lead Retail Sales Associate

FIGS • Tysons, VA

6d • $18 - $22 • Onsite

About The Position

FIGS is looking for a Full-Time Community Hub Lead (Key Holder). In this role, you will serve as the face of FIGS’ Tysons store location. You will provide FIGS’ customers with an awesome and memorable in-store shopping experience, while also assisting with all aspects of store operations. This role will report directly to FIGS’ Store Manager.

Requirements

• 2+ years of retail sales experience.
• Flexible schedule, including weekends and holidays.
• Excellent interpersonal and communication skills.
• Fluency in English required; conversational Spanish a plus.
• Basic retail math and computer skills; Shopify POS experience a plus.
• Attention to detail and problem-solving in a fast-paced environment.
• Knows how to have fun and boost positive vibes
• Comfortable in a fast-paced, ever changing environment
• Embodies FIGS brand ethos through and through

Nice To Haves

• Conversational Spanish a plus.
• Shopify POS experience a plus.

Responsibilities

• Welcome and engage customers in meaningful conversations about FIGS’ brand and mission.
• Educate customers on products, highlighting fabric, fit, and function.
• Assist customers with finding the right style, size, and color, suggesting complementary products.
• Anticipate customer needs and deliver an exceptional FIGS experience.
• Support all cash wrap activities (purchases, returns, exchanges).
• Assist with opening and closing the store.
• Maintain store appearance: keep merchandise organized, sales floor stocked, and store clean.
• Participate in inventory management—from cycle counts to sharing replenishment insights.
• Track sales to ensure daily goals are met.
• Support planning and execution of in-store events and initiatives.
• Train, coach, and mentor new and existing team members, providing real-time feedback and fostering a culture of growth and positivity.
• Serve as Manager-on-Duty when the Store Manager or ASM is not present, ensuring smooth operations and timely problem-solving.
• Uphold all safety, loss prevention, and cash-handling procedures while maintaining compliance with company policies.
• Provide store leadership and HQ with feedback on sales trends, customer insights, and operational needs.

Benefits

• Premium medical, dental and vision coverage
• Full access to wellness services through Breethe and Classpass
• 100% FIGS-sponsored life insurance and disability insurance
• Amazing 401(k) program, with a company match up to the first 6% of your contribution
• Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
• Personalized discount code for 50% off all FIGS products
• Separate code to share with family and friends to enjoy a 25% discount site-wide
• Access to FIGS Vet
• Discounted Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed