Lead Retail Associate - Rocky Mountain

Xanterra Travel Collection•Estes Park, CO

2d•$17•Onsite

About The Position

Working at the historic Trail Ridge Store & Café located high in the Rocky Mountains on Trail Ridge Road – cresting at over 12,000 feet – is a once in a lifetime adventure! Xanterra operates a cafe, coffee bar, and retail store which are open seasonally from late May to mid-October. If you love nature, beautiful scenery, and have a passion for working in hospitality, Rocky Mountain National Park should be your destination. We’re hiring Lead retail Associates to Live. Work. Explore. this summer! This role involves assisting guests in a courteous and knowledgeable manner, answering questions regarding the park, prices, and merchandise, and supporting the Retail department, Retail and Assistant Retail Managers.

Requirements

Able to operate a POS system, handle cash accurately, open and close the store with or without assistance.
Demonstrate a basic understanding of retail procedures.
Excellent communication and guest service skills.
Basic math skills with the ability to make change.
Working knowledge of all positions supervised.
Able to function with flexibility and courteous behavior in a high traffic seasonal retail operation.
Acquire and demonstrate an advanced knowledge of products sold in the gift shop.
Able to train fellow associates on product attributes and retail procedures.
Able to work with minimal supervision, evenings, nights, weekends, and holidays.
Maintain excellent attendance and punctuality.
Demonstrate basic awareness of general shop security and theft prevention.
Must be able to remain calm in a high stress environment.
Must possess a non-CDL, valid driver’s license, and a clean record.
Candidate must be able to work at an altitude of 12,000 feet.
Ability to stand/walk for a minimum eight to ten hour shift.
Frequently lift and carry cartons weighing up to 50 lbs.
Must have the ability to walk up and down stairs several times a day.
Carry boxes/product up and down stairs several times a day.
Must be able to bend down or kneel to stock product frequently during a shift.
Must be able to climb ladders as requested.

Responsibilities

Perform all duties with respect to the Company’s Core Values, Mission Statement, and guest services standards.
Perform all cashiering duties properly; ring up all sales before taking money, call out amount tendered in “dollars and cents”, place bills on register, and count back change.
Suggest add-on sales to every transaction performed.
Assist the retail manager in organizing the stockroom. Stock product as necessary, making sure all displays are kept stocked, neat and clean.
Receive orders and help maintain inventory levels in the store. Complete orders, process shipping orders, and transfers.
Keep the sales floor clean on a daily basis, which includes but is not limited to sweeping, vacuuming, dusting, polishing, mopping, scrubbing, and trash removal.
Build displays according to visual merchandising guidelines.
Stock merchandise as necessary, making sure all displays are kept stocked, neat and clean within the guidelines of the Retail Visual Merchandise Manual.
Assist with loading and unloading of retail merchandise.
Give accurate helpful information to guests.
Assist the retail manager with staff supervision and training as needed.
Discuss concerns with the retail manager or assistant manager. Alert manager to shrinkage, guest problems and concerns.
Maintain effective cooperation with retail manager and other co-workers.
Serve as a role model for less tenured and experienced staff through appropriate conduct, technique, etiquette and dress code.
Maintain a safe work area.
Deal courteously with guests on the phone.
Handle complaints & compliments with ease.
Handle cashier change requests.
Verify retail associate cash drawers & deposits.
Responsible for safe and cash banks. Be able to make change for cashiers accurately.
Assist in making the required safe deposit.
Communicate with retail manager, assistant manager, and leads to guarantee appropriate management coverage for every shift.
Cover floor management shifts as needed.
Perform duties outside the job classification assigned by management along with any other responsibilities deemed necessary.