Lead Residential Support Counselor (Shiloh House)

Adelbrook•Cromwell, CT

20d•Onsite

About The Position

The Lead Residential Support Counselor provides direct care, supervision, and support to children, adolescents, and young adults with Autism Spectrum Disorder (ASD) and/or Intellectual and Developmental Disabilities (IDD) in a residential setting. The role supports high-quality, trauma-informed, therapeutic, and person-centered care; models professional behavior; supports daily routines; and assists with individual care plans in accordance with agency policies and licensing regulations. The position serves as a shift leader, guiding and role-modeling for direct care staff and supporting new staff through on-the-job training and mentoring. The counselor also maintains documentation, helps ensure a safe and orderly home, and responds to behavioral and medical situations according to agency protocols. Adelbrook operates 24/7. Schedules are flexible and may include early mornings, evenings, overnights, weekdays, weekends, holidays, mandated overtime, mandated holds, and on-call responsibilities. Work takes place in a group home or residential setting and includes physical care and participation in recreational or community-based activities. A job description is not meant to include every task or responsibility.

Requirements

High school diploma or GED required.
Minimum of 1–2 years of experience in a residential or direct care setting required.
Must be able to complete and maintain required certifications, such as CPR/First Aid, PMT, and DCF Medication Certification.
Valid driver’s license and clean driving record required.
Ability to work a flexible schedule and meet on-call responsibilities.
Strong interpersonal, communication, and leadership skills.
Time-management and organizational skills.
Basic computer skills for documentation and communication.
Understanding of residential care, developmental disabilities, autism spectrum disorders, and trauma-informed practices.
Familiarity with health and safety practices and principles of person-centered support.
Ability to provide compassionate and respectful care to individuals with diverse needs.
Ability to respond calmly and effectively in crisis situations.
Ability to collaborate with team members and adapt to changing situations.
Ability to lift up to 50 pounds, assist with physical interventions, support individuals with mobility needs, remain on one's feet for extended periods, and participate in recreational or community-based activities.
Ability to perform all requirements of physical management techniques (PMT).

Nice To Haves

Associate’s or bachelor’s degree in human services or a related field.
Leadership experience.
May be required to drive company vehicles.

Responsibilities

Provide active supervision, support, and personal care to individuals in the residential program.
Support daily living activities, including hygiene, meals, recreational activities, and community outings.
Assist with implementing individual service plans, behavior plans, and safety protocols.
Maintain accurate and timely documentation, including daily logs, incident reports, and medication administration records.
Serve as a shift leader by guiding, supporting, and role-modeling for other direct care staff.
Provide on-the-job training and mentoring to new staff and promote teamwork.
Monitor home safety, cleanliness, and orderliness in accordance with agency and licensing standards.
Respond to behavioral incidents and medical situations according to agency protocols.
Communicate with supervisors, clinicians, and other departments to coordinate care and promote consistency.
Attend meetings and trainings as required.
Maintain active certification in agency-approved crisis intervention training, including required levels of Physical and Psychological Management Training (PMT).
Apply training techniques appropriately to protect the safety and well-being of individuals served, staff, and others.
Demonstrate competency in de-escalation strategies, safe physical interventions, and adherence to agency protocols.
Perform other related duties as assigned by leadership.