Lead Resident Services Specialist (Front Desk)

Arch Amenities Group • Land O' Lakes, FL

1d

About The Position

Arch Amenities Group is seeking a Resident Services Specialist Lead to deliver exceptional service and support to residents and their guests. This role includes greeting residents, facilitating program registrations, handling transactions, assisting with events, and ensuring a high standard of facility cleanliness and safety.

Requirements

• High school diploma or equivalent; college coursework preferred.
• 1+ year of customer service experience, ideally in hospitality, fitness, or residential services.
• Strong written and verbal communication skills.
• Ability to multitask efficiently in a fast-paced environment.
• Professional demeanor and appearance.
• Creative mindset, especially in marketing and promotions.
• Basic computer and office equipment proficiency.
• Ability to remain calm and composed under pressure.
• Capable of lifting up to 50 lbs and performing physical tasks related to event support.

Responsibilities

• Greet residents and guests warmly, providing a welcoming and professional front desk experience.
• Enroll residents in recreational programs, classes, and events; make reservations and process payments.
• Registers new residents and oversees monthly dues billing and member management database.
• Maintain accurate records of transactions, complete daily reconciliations, and adhere to financial policies.
• Communicate effectively with residents about programming, services, schedules, and amenities.
• Handle resident concerns or complaints calmly and professionally, escalating to management as needed.
• Assist in the execution of programs and activities, including setup and cleanup for events.
• Monitor facility cleanliness and inventory levels, restocking supplies as necessary.
• Support marketing and communication efforts by helping prepare flyers, bulletins, and other promotional materials.
• Ensure that only authorized individuals access the facility, and maintain a secure, safe environment.
• Keep the front desk and surrounding areas organized and free of clutter.
• Assist with lifting and moving furniture or equipment during setup for events.
• Report incidents or accidents promptly to management.
• Collaborate with team members to plan a diverse and engaging calendar of events and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED