Patient Services Specialist/Front Desk

Magruder Eye Institute•Kissimmee, FL

About The Position

Our mission is to provide quality, accessible and patient-centered eye care. Consider joining Ascend Vision Partners and join a team that are focused on building a differentiated integrated eye care platform focused on superior patient care delivered through our network of optometrists and ophthalmologists. Team members are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, acting with integrity and accountability, support our clinicians in all aspects of patient care delivery, support a culture of respect, diversity and inclusion in our organization, and enhance the patient access to primary and specialty eye care. Our vision is to create an admired healthcare company dedicated to delivering personalized eye care with outstanding patient outcomes. Magruder Eye Institute has been serving Orange, Osceola, and Seminole Counties for over 60 years, and is proud to be the leading ophthalmic group in the community. We offer a full spectrum of medical and surgical treatments so that all options are available to our patients. Magruder Eye Institute is committed to the delivery of personalized eye care of the highest quality. Not only do we value our patients, but we are also passionate about our staff. Our amazing leadership team is committed to cultivating and maintaining an employee centric work environment where every employee has a voice and a platform to share their ideas and suggestions, are encouraged and incentivized to broaden their education and training and are invited to participate in the numerous employee activities offered monthly. GENERAL SUMMARY: The Patient Services Specialist is responsible to create a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating and completing patient registration activities that include but are not limited to greet and check in patients, verifying demographic information, obtaining signatures on patient consents, capturing insurance cards, verifying authorization accuracy, collect co-pays and past due balances, working reschedule and recall lists, and balance end of day deposits.

Requirements

High School diploma or equivalent, required.
Ability to work effectively with internal and external customers.
Excellent verbal and written communication skills, including listening.
Proficient in Microsoft Office products.
Ability to maintain confidentiality when dealing with sensitive information.

Nice To Haves

Certified Patient Services Specialist

Responsibilities

Provides high level customer service in all interactions with internal and external customers.
Provides direct, professional, and knowledgeable interactions with patients, providers, referral sources, and the clinical team.
Answers telephone calls accurately and with exceptional customer service and ensures the caller’s needs are met and accurate information is obtained.
Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail.
Addresses concerns of patients, provides service recovery, and escalates issues as needed.
Utilizes the operational guidelines for scheduling patient appointments.
Completes reminder calls to patient for scheduled appointments, as needed.
Obtains payment from each patient, including copayments, balance due and appropriately receipts all monies collected.
Verifies, ensures eligibility, and registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
Advises patient on physician referral and provides appropriates notes/updates to referring physician, as needed.
Prioritizes and completes all work in an accurate, effective, and efficient manner.
Maintains public areas (waiting rooms, restrooms and kitchen), as needed.
Attends department meetings and completes trainings, as needed.
Processes medical records requests; both incoming and outgoing