Lead Resident Assistant GH

Volunteers of America Upstate NY•Rochester, NY

7d•$22 - $23•Onsite

About The Position

The Lead Family Shelter Resident Assistant is responsible for providing support to shelter residents while assisting with the oversight of daily shelter operations and supervision of Resident Assistants (RAs). The Lead Resident Assistant helps maintain a safe and structured environment, ensures staff follow policies and procedures, and serves as a liaison between Resident Assistants and Case Managers to support effective service delivery and client success.

Requirements

Minimum of High School Diploma/GED required
Strong communication and interpersonal skills, including working with those in crisis and vulnerable populations required
Basic computer skills required
Ability to obtain adult and pediatric first aid/CPR certification
Ability to work in a changing and challenging environment

Nice To Haves

Experience in shelter services, residential care, or human services preferred
Previous leadership or supervisory experience preferred

Responsibilities

Provide empathetic, compassionate and non-judgmental assistance to families in crisis.
Offer emotional support, actively listen and build rapport with families.
Supervise and provide guidance to Resident Assistants during assigned shifts to ensure duties are completed appropriately
Assist, oversee and implement daily shelter program and daily activities, including meal distribution, recreational programs, laundry room facilitation, family programming, chores, room turnover and other shelter activities
Assist with meal preparation, serving and clean up during designated meal times
Handle crisis situations calmly and efficiently, following established procedures
Work collaboratively with team members to address immediate concerns and ensure the safety of clients
Enforce shelter rules and policies consistently and fairly
Oversee and assist with completing incident reports, behavioral write-ups and documentation related to rule violations
Maintain accurate and up to date records as required, including daily shift logs, incident reports and rule violations
Communicate effectively with the shelter management team and Case Managers regarding client needs, concerns and incidents
Serve as a liaison between Resident Assistants and Case Managers to ensure continuity of care and communication
Monitor and track client needs and concerns, ensuring appropriate follow-up and communication with relevant staff
Manage and monitor shelter inventory, including supplies, linens and hygiene items, and communicate restocking needs
Check email during every shift
Attend and participate in all mandatory meetings and trainings
Assist with intakes and discharges as necessary
Monitor facility, including answering phones, conducting rounds and viewing cameras
Complete daily room inspections per shelter policies to ensure safety, cleanliness and shelter rules are being adhered to by clients
Turn over rooms when clients leave, including laundry and cleaning as necessary
Assist coworkers with responsibilities as needs arise
Other duties as requested to benefit client and programs