Lead Reproductive Health Assistant - Waukegan

Planned Parenthood of Illinois•Waukegan, IL

7d•Onsite

About The Position

The Lead Reproductive Health Assistant (RHA) provides direct patient care, supervises RHA staff in absence of the Health Center Manager, trains and develops RHA staff, manages Health Center flow, and assists with Risk & Quality Management activities. This position is under the supervision of the Health Center Manager.

Requirements

High School Diploma or High School Equialency (HSE) required.
Additional training and/or education in reproductive health or medical services is necessary.
Demonstrated ability in the duties and responsibilities of RHA III position.
Previous professional experience with the provision of family planning services is necessary.
Previous medical laboratory and/or counseling experience required, as well as familiarity with computer databases.
Commitment to the efficient and customer-oriented provision of services, as well as a commitment to the operating goals and philosophies of Planned Parenthood of Illinois.
Excellent communication skills. Ability to communicate with patients, the public, staff, and volunteers in a professional, warm, and sensitive manner.
High energy level, organizational skills and attention to detail required.
Willingness to participate in a team approach to health care.
Must be willing and able to work a schedule that may include evening, weekend, and additional hours, if needed.
Must be willing to work at other Health Centers if needed.
Must be willing and able to work evening and weekend hours, and to work at other PPIL centers if needed.

Nice To Haves

Medical Assistant Certification or equivalent experience preferred.
Bi-lingual ability in Spanish or other languages common to the area is helpful.

Responsibilities

Provide direct patient care as scheduled, in compliance with all Planned Parenthood of Illinois protocols and procedures, to include: educating and counseling patients in reproductive health matters, performing routine lab tests, maintaining medical records and logs; ensuring lab logs are accurate, up to date and in compliance, scheduling patients and responding in a professional manner to the needs of the patients, participating in health center efforts to achieve medical visit and productivity goals.
Assume operational responsibility for the Health Center activities in the absence of Health Center Management, including supervising RHA staff, and assuming responsibility for the efficient functioning of daily health center operations by ensuring patients are seen in a timely manner according to benchmarks and being a patient advocate to ensure patientsâ€™ needs are met at the time of visit.
Provide RHA training and development as assigned by the Health Center Manager based on their skill proficiencies.
Reporting inventory shortages and needs to the Health Center Management.
Assist in the preparation for health center audits.
Practice a market and customer-oriented approach to health care delivery, including the identification of trends and issues relevant to the local community and health care industry, the health center, and to Planned Parenthood of Illinois in general.
Participate in responding to and maximizing organizational benefits resulting from trends identification.
Demonstrate an understanding of and commitment to remain informed about PPIL protocols, policies, and procedures.
Demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers.
Demonstrate proficiency in all appropriate RHA job responsibilities. Provide direct care as scheduled.
Partner with the Regional Director to manage health center activities in the absence of Health Center Management, including proactively responding to problems, complaints, or issues which arise during business.
Assist management to ensure efficient functioning of daily service operations including clinic flow, patient scheduling and provision of care
Assist in the clerical and informational tasks related to proper follow-up of patients according to the protocols and procedures of PPIL.
Process records, logs and be accountable for money as directed and assigned by the health center manager.
As assigned, coordinate inventory maintenance and ordering of lab supplies in conjunction with health center manager/assistant manager.
Take personal responsibility to remain informed about family planning and abortion services, other services offered by PPIL, and PPIL protocols, policies and procedures, to give regular feedback to the Health Center Manager regarding training and continuing education needs.
Other duties as assigned.